Receptionist

Job Summary

We are looking for a professional, courteous, and customer-focused Receptionist with 1–2 years of experience in the automobile industry. The ideal candidate will be the first point of contact for customers and visitors, ensuring a welcoming experience while efficiently managing front office operations, calls, appointments, and administrative tasks.

Key Responsibilities

• Greet and welcome customers, visitors, and guests in a professional manner.
• Handle incoming phone calls, emails, and customer inquiries, directing them to the appropriate departments.
• Manage customer appointments for vehicle sales and service.
• Maintain the reception area to ensure it is clean, organized, and presentable.
• Coordinate visitor entry, maintain visitor logs, and issue visitor passes when required.
• Assist customers with basic information regarding dealership products, services, and ongoing offers.
• Maintain records of customer visits, enquiries, and appointments.
• Support administrative activities such as filing, data entry, document management, and courier handling.
• Coordinate with the Sales, Service, and Accounts teams for smooth customer handling.
• Handle incoming and outgoing correspondence and ensure timely communication.
• Maintain confidentiality of company and customer information.

Required Qualifications

• Bachelor's degree or Diploma in any discipline.
• 1–2 years of experience as a Receptionist or Front Office Executive in the automobile industry.
• Excellent verbal and written communication skills.
• Pleasant personality with a customer-centric approach.
• Proficiency in MS Office (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Ability to work under pressure in a fast-paced dealership environment.

Preferred Skills

• Experience handling customer appointments and front desk operations in an automobile dealership.
• Good telephone etiquette and interpersonal skills.
• Knowledge of CRM software or dealership management systems is an added advantage.
• Professional appearance and positive attitude.
• Ability to resolve basic customer queries efficiently.

Key Competencies

• Customer Service Orientation
• Communication Skills
• Time Management
• Multitasking
• Team Collaboration
• Attention to Detail
• Professionalism

Pay: ₹14,000.00 - ₹16,000.00 per month

Work Location: In person