Receptionist

Resort Receptionist / Front Desk Associate

Wondellea Cafe & Resort
Location: Silang, Cavite
Employment Type: Full-Time

Job Summary

Wondellea Cafe & Resort is looking for a friendly, responsible, and guest-oriented Resort Receptionist / Front Desk Associate to join our team.

The Receptionist will serve as the primary point of contact for resort guests and is responsible for providing a smooth and welcoming experience from reservation and arrival through check-out. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle guest concerns professionally.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures.
• Manage room reservations, booking inquiries, cancellations, and modifications.
• Respond to guest inquiries through phone, messaging platforms, social media, and walk-ins.
• Provide accurate information about resort rooms, facilities, amenities, policies, rates, and ongoing promotions.
• Process guest payments and ensure accurate billing and payment records.
• Coordinate with Housekeeping, Maintenance, Café, and other departments regarding guest requests and room requirements.
• Monitor room status and ensure rooms are ready before guest arrival.
• Handle guest requests, concerns, and complaints professionally and escalate serious issues to the supervisor or manager when necessary.
• Assist guests with directions, transportation inquiries, local recommendations, and other general information.
• Maintain accurate guest records, reservation details, and front desk reports.
• Prepare and organize information for arriving and departing guests.
• Monitor and properly endorse important information to the next shift.
• Maintain cleanliness, organization, and professional appearance of the reception/front desk area.
• Follow resort policies regarding guest privacy, security, payments, keys, and lost-and-found items.
• Assist with basic administrative and clerical tasks as required.
• Perform other front office duties reasonably assigned by management.

Qualifications

• College graduate or college level; Hospitality Management, Tourism, Hotel & Restaurant Management, or related courses are preferred.
• Previous experience in a hotel, resort, front desk, receptionist, or customer service role is an advantage.
• Fresh graduates with good communication skills and a strong willingness to learn are welcome to apply.
• Good verbal and written communication skills in English and Filipino.
• Friendly, courteous, and confident when dealing with guests.
• Customer-service oriented with a professional attitude.
• Basic computer skills and ability to learn reservation/POS systems.
• Organized and detail-oriented, especially when handling bookings and payments.
• Able to handle guest complaints calmly and professionally.
• Able to multitask and work effectively during busy periods.
• Reliable, punctual, and responsible.
• Willing to work shifting schedules, weekends, and holidays as required by resort operations.

What We're Looking For

We are looking for someone who genuinely enjoys assisting guests and understands that the Front Desk represents the first and last impression of Wondellea Cafe & Resort.

The ideal candidate is warm, attentive, organized, proactive, and dependable, with a strong sense of responsibility and hospitality.