Receptionist

Join DWF and play a key role in driving billing excellence across a complex portfolio of insurance matters, including Lloyd's of London and international insurer clients.

As part of the Claims Administration Team, this role is responsible for providing exceptional customer service to customers, claimants, clients and services providers. Working closely with the Claims Administrator Team this role involves, answering incoming telephone call, entering notes of the phone calls onto the claim databases, and working with internal and external client systems, and general back up of the Claims Administration Team

KEY REPONSIBILITIES AND TASKS

Customer care call support

• Customer care call support - Reception
• Answering incoming calls for the Australian Claims team
• Creating a first positive and lasting impression, for our clients and their injured customers, both on the phone and through correspondence
• Providing feedback to the clients of the phone call.
• Entering incidents where required.
• Making file notes in the claims database and files summarising the phone calls.
• Creation of incident call status and update reports as requested

Administrative Support - Technical

• Making clear file notes of the phone conversations in the claims database
• Management of shared inboxes and distributing correspondence to the appropriate claims handlers.
• Administrative back up of the claims admin team
• Assist with meeting room bookings

Supporting own as well as the achievement of company goals and vision

• Support Administrative team members as required
• Dedication to personal growth and development aligned with our DWF values and behaviours

Utilisation of Claims Databases

• Entering and opening claims and incidents
• Saving e-mails and documents
• Preparing letters
• Basic system maintenance as required
• Support Claims Admin Team members as required

Why Join DWF?

At DWF, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive, and collaborative workplace where everyone can thrive and achieve their potential.

We Offer

·       The opportunity to work within a leading global legal and business services organisation.

·       Exposure to complex international insurance and London Market billing practices.

·       A collaborative and supportive team environment.

·       Ongoing learning, development, and career growth opportunities.

·       A culture focused on inclusion, wellbeing, and professional excellence.

·       The chance to make a meaningful impact on business performance and client outcomes.

About DWF

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, transparency, and certainty for clients around the world without compromising on quality. We are committed to delivering positive outcomes for our colleagues, clients, and communities while fostering a culture where everyone feels valued, respected, and empowered to bring their authentic selves to work.

We are proud to be an equal opportunities employer and welcome applications from people of all backgrounds and experiences. If you require adjustments during the recruitment process, we're here to support you.

Ready to take ownership of a specialist billing function and build your expertise within a global organisation? Apply now and join DWF's high-performing General Insurance team.