Receptionist

Job SummaryWe are seeking a professional, empathetic, and highly organized Healthcare Receptionist to join our growing medical team. As the first point of contact, you will play a critical role in shaping the patient experience. You will manage patient check-ins, coordinate appointments, handle inquiries, and ensure smooth administrative operations in compliance with UAE healthcare regulations.

Key Responsibilities

• Patient Relations: Welcome patients warmly, manage registration, and verify digital or physical medical files.
• Appointment Scheduling: Coordinate physician schedules, manage bookings via phone/WhatsApp, and send appointment reminders.
• Insurance Verification: Check patient insurance eligibility and co-payments using portal systems like Malaffi, Nabidh, or E-Claim platforms.
• Billing & Cashiering: Process payments, issue invoices, handle cash/card transactions, and maintain accurate daily financial logs.
• Phone & Email Management: Answer patient inquiries, direct medical emergencies to the triage team, and manage correspondence.
• Data Management: Input and update accurate patient demographic and medical history into the Clinic Management Software (EMR).
• Compliance: Adhere strictly to patient confidentiality guidelines and local health authority standards (DHA, DOH, or MOHAP).

Requirements & Qualifications

• Experience: Minimum 1–2 years of experience as a receptionist or administrator inside a UAE clinic, hospital, or diagnostic center.
• Education: High school diploma required; a Bachelor’s degree or diploma in Healthcare Administration is a plus.
• Languages: Fluency in English is mandatory. Professional proficiency in Arabic

Pay: AED4,000.00 - AED7,000.00 per month

Work Location: In person