Receptionist

Position Description: The Receptionist serves as a primary point of contact for students, applicants, and community members contacting Restore Education’s Main Campus. This position is responsible for answering, screening, and directing phone calls, responding to general inquiries, and providing excellent customer service. The Receptionist also supports student intake by entering information accurately into agency databases, assisting with student communications and scheduling, and coordinating with the Intake Team to ensure individuals are connected with appropriate services and next steps.

Supervisor: Assigned Coordinator

Status: Non-exempt

Schedule: Full-time, with scheduled hours Monday-Thursday 8:45 am-5:30 pm and Friday 9:00 am-2 pm. Some Evenings and Weekends required.

Location: Main Campus and other locations as assigned.

Hourly Rate: $17.00 to $18.00 per hour

Note: Schedule and location(s) are subject to change.

Responsibilities

• Create a positive and welcoming atmosphere for program applicants and students.
• Provide excellent customer service by addressing questions in a warm and professional manner.
• Answer, screen, and direct phone calls while assisting students, applicants, and other callers.
• Collect, verify, and enter student information accurately into TEAMS, Salesforce, Sync, and other agency databases.
• Support appointment scheduling, student communications, and other administrative coordination as needed.
• Maintain a clean, organized, and welcoming reception area and common areas.
• Receive, sort, and distribute incoming mail.
• Take inventory of supplies and restock as needed.
• Maintain current knowledge of Restore Education programs and services in order to accurately respond to general inquiries and connect individuals with appropriate resources.
• Coordinate with the Intake Team and other program staff to ensure student and applicant inquiries are addressed promptly and directed to the appropriate next step.
• Adapt to changing priorities and immediate program needs and provide suggestions for improving processes.
• Maintain on-going communication with program management and staff.
• Participate in required staff development, training sessions and meetings; travel may be required.
• Perform other duties as assigned.

Education and Experience

• HS Diploma or GED required.
• Associate’s degree or 60 college credit hours preferred.
• Bilingual in English and Spanish required.
• Three or more years of experience in customer service, front desk or reception, clerical support, recordkeeping, or intake in an educational or community setting.
• Strong computer skills, including Microsoft Office and internet proficiency.
• Ability to operate standard office equipment.
• Experience with TEAMS, Salesforce, or other relevant database systems preferred.

Knowledge and Skills

• Strong organizational skills.
• High level of accuracy and attention to detail.
• Excellent verbal, written, and phone communication skills.
• Professional customer service skills.
• Ability to maintain professionalism while handling confidential and sensitive situations.
• Ability to maintain strict confidentiality when handling student information.
• Ability to work effectively with diverse populations and in varied situations.
• Skilled at multitasking and assisting multiple people in a fast-paced environment.
• Ability to build positive working relationships with staff, students, and visitors.
• Strong interpersonal skills with students and adults in educational or professional settings. Willingness to learn new processes and acquire new skills.

Compensation and Benefits:

• Estimated Hourly Rate: $17.00-$18.00 per hour
• Employer-subsidized medical, vision, and dental coverage
• Employer-paid life insurance
• Supplemental plan options
• Generous paid time off

Restore Education is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

LICENSES OR CERTIFICATES

Must possess a valid Class “C” Texas Driver’s License or obtain one within 30 days of becoming a Texas resident.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Work requires visual acuity, speech, hearing, and manual dexterity to operate standard office equipment. Duties include sitting, standing, walking, bending and twisting as needed to perform essential functions.

ADA Statement

Restore Education complies with the Americans with Disabilities Act of 1990 (ADA) and all other applicable laws. Reasonable accommodations will be provided to qualified individuals with disabilities so that they can perform the essential functions of the job, unless the accommodation would impose an undue hardship or would change the essential functions of the role. Retaliation against an individual with a disability for utilizing this policy or seeking a reasonable accommodation is prohibited. Individuals needing accommodation should contact the Human Resources Department.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice based on organizational needs.