Receptionist

JOB SUMMARY:

Reporting to and supporting the Site Leader, the Receptionist/ Clerk is usually the first point of contact for anyone entering the Park Place Home, thus must be a positive, outgoing and informed presence, willing to attend to others’ needs and become a vibrant part of the Park Place Home’s community. Serves Residents, families, visitors. and employees in a welcoming manner, assisting and supporting as required. The Receptionist Clerk ensures a commitment to Resident safety and to our “culture of safety” as per the Strategic Directions of Park Place Seniors Living.

TYPICAL DUTIES AND RESPONSIBILITIES:

Duties and Responsibilities may include all or some of the following responsibilities depending on the size of the home and may be combined with another Job Title if applicable.

• Cordially receives, assists and directs Residents, tenants, families, visitors, and employees within the Park Place Home, including accompanying visitors to their destination, as required
• Answers, directs, and responds to phone calls and queries
• Clerical duties including filing and word processing (e.g. typing minutes), sorting and distributing incoming and outgoing mail.
• Orders office supplies, including for printers, fax machines, photocopier, etc.
• Responsible for Residents’ trust accounts; paying bills, requests for cash, reconciliation, bank deposits, statement electronic documentation.
• Receives cheques and/or cash payments and provides receipts.
• Develops, updates and maintains all lists (e.g. emergency employee fan-out telephone list, Residents list).
• Books visitor’s suite as applicable, distributes and collects keys and collects, accounts for and deposits funds into bank.
• Restocks Neighborhoods with forms and supplies as required.
• Responsible for directing the shipping and receiving of supplies for the Park Place Home.
• Prepares and mails monthly Resident and tenant Pre-Authorized Payment information slips
• Working with Corporate, assists with year-end audit. • Attends work-related conferences and seminars as directed.
• Other duties as required

QUALIFICATIONS AND EXPERIENCE:

College or University with recent related experience an asset. Computer skills required. 

SKILLS AND ABILITIES:

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• Ability to communicate fluently in English, both verbally and in writing 3 of 3
• Demonstrated organizational, communication, and conflict resolution skills required
• Must be able to establish and maintain cooperation with all personnel and maintain harmonious relations with clients and families
• Physical ability to carry out the duties of the position • Must be free of communicable disease transmitted through casual contact
• Must be able to work in many varied stressful situations
• Must be able to work independently and as part of a team
• Ability to operate related equipment
• Must have a Criminal Records check completed.