Receptionist

Roles & Responsibilities

• Welcome every customer with a pleasant smile and professional greeting.
• Understand customer requirements and direct them to the appropriate Sales Executive.
• Ensure every customer is attended to without delay.
• Create a positive first impression of the showroom.

Customer Service

• Handle customer enquiries regarding products, services, offers, and schemes.
• Assist customers with basic product information before connecting them with the sales team.
• Handle customer complaints politely and escalate them to the Showroom Manager when required.
• Ensure high levels of customer satisfaction at all times.

Telephone & Communication

• Answer all incoming telephone calls professionally.
• Transfer calls to the concerned department or employee.
• Record and deliver messages accurately.
• Respond to customer enquiries via phone, email, or WhatsApp.

Customer Data Management

• Maintain accurate customer records in the CRM or customer database.
• Collect customer contact information for marketing and follow-up activities.
• Ensure customer information remains confidential.
• Update customer records regularly.

Appointment Management

• Schedule bridal consultations, VIP visits, and customer appointments.
• Confirm appointments through phone calls or messages.
• Coordinate appointment schedules with the Sales Team.

Reception Area Management

• Keep the reception area clean, organized, and presentable.
• Ensure brochures, catalogues, promotional materials, and visiting cards are available.
• Arrange refreshments for VIP customers when required.

Sales Support

• Coordinate customer flow with the Sales Team.
• Inform customers about ongoing promotions, offers, and loyalty schemes.
• Support sales campaigns, exhibitions, and festive events.
• Assist in managing customer waiting time efficiently.

Administrative Responsibilities

• Maintain the Visitor Register and Walk-in Customer Register.
• Manage courier, parcel, and document records.
• Prepare and submit daily reception reports.
• Maintain office stationery and reception supplies.

Coordination

• Coordinate with Sales, Accounts, HR, Security, and Housekeeping departments.
• Support internal meetings and showroom events.
• Ensure smooth communication between departments.

Professional Standards

• Follow the company's dress code and grooming standards.
• Maintain punctuality, discipline, and professionalism.
• Demonstrate excellent communication and interpersonal skills.
• Protect customer privacy and company confidentiality.
• Represent the showroom's brand image with courtesy and integrity.

cell: 9994590574

Pay: ₹10,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person