Receptionist

What is the Role?

We’re seeking a Receptionist / Customer Service Specialist to join our team in Kedron on a full-time basis.

In this varied role, you’ll be a key point of contact for our customers and visitors, providing warm, professional and efficient service across phone, email and online channels. Beyond reception, you’ll play an important role in supporting the day-to-day administration of our online retail, sales and operations teams — helping to keep orders moving, customers informed and our internal processes running smoothly.

Why QTCo?

QTCo is more than just a workplace — we’re a team built on connection, quality, and care. As a leading name in branded merchandise, we take pride in delivering joy through personalised products. We operate with a values-driven culture grounded in teamwork, integrity, and genuine effort.

At QTCo, we live by three core values:

• Humbly Competitive – We strive to be the best without needing the spotlight. Our strength lies in staying grounded while reaching for excellence.
• Genuinely Showing Up – By bringing consistency, care, and genuine effort to each day, we lift the whole team — and that makes all the difference.
• One Team, One Family – People have, and always will be, our greatest strength. At QTCo, we value diversity, inclusion, and above all, family. We believe in the power of unity, where every person and role is valued equally.

When you join QTCo, you’re not just taking a job — you’re becoming part of a team that supports each other and grows together.

What You’ll Be Doing

• Deliver a professional and welcoming front-of-house experience for visitors, clients and stakeholders.
• Answering & directing incoming calls and managing general enquiries
• Monitoring the reception + shared inboxes and redirecting queries as required
• Providing customer support for our online retail business across email, phone, social media and live chat.
• Monitoring customer orders and support tickets, updating order information and helping to coordinate priority and urgent orders with relevant internal teams.
• Processing payments/card transactions.
• Supporting the ongoing administration of our e-commerce platforms, including product additions and pricing updates as required.
• Coordinating office and reception requirements, including stationery, groceries, kitchen and office supplies, and helping to maintain a welcoming and organised front-of-house environment.
• Providing accurate data entry and general administrative support across different areas of the business.
• Supporting the wider QTCo team with ad hoc administrative and operational tasks as required.

Who We’re Looking For

You’re someone who thrives in a varied, people-focused role and enjoys being the person who helps keep things organised and moving. You’ll be comfortable switching between customer enquiries, order administration and general office tasks, with the ability to prioritise what needs attention and follow things through to completion.

You’ll bring a proactive, can-do attitude, strong attention to detail and a genuine willingness to support both our customers and the wider QTCo team.

We’re looking for someone with:

• Previous experience in reception, administration, customer service or a similar support role.
• Excellent phone manner and strong written and interpersonal communication skills.
• Strong organisational skills and attention to detail.
• The ability to multitask, prioritise and manage a varied workload.
• A proactive approach and willingness to take ownership of tasks.
• A friendly, approachable, and professional manner, with pride in representing the business positively.
• Confidence working across different systems and online platforms.
• Good general IT capability, including Microsoft Office and administrative systems.
• Experience with e-commerce platforms, particularly Shopify, would be advantageous but is not essential.

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