Receptionist

Kibitz International Rehabilitation Centre is looking for a friendly, professional, and well-organized Receptionist to be the first point of contact for patients, attendants, visitors, and clients. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to manage front-office activities efficiently in a healthcare environment.

Key Responsibilities

• Greet and welcome patients, attendants, visitors, and clients professionally.
• Manage the reception/front-office area and ensure a welcoming environment.
• Handle incoming calls, enquiries, and messages and direct them to the appropriate department.
• Schedule and coordinate patient appointments and therapy sessions.
• Register new patients and maintain accurate patient information.
• Assist patients with appointment-related queries and provide information about centre services.
• Coordinate with doctors, therapists, nurses, billing, and other departments as required.
• Manage patient check-in and check-out procedures.
• Maintain appointment schedules and ensure smooth patient flow.
• Handle basic billing and payment-related coordination when required.
• Maintain records, registers, and other front-office documentation.
• Receive and respond to patient feedback and direct complaints to the appropriate team.
• Maintain confidentiality of patient information.
• Ensure the reception area remains clean, organized, and professional.
• Perform other administrative and front-office duties assigned by management.

Requirements

• Minimum qualification: Plus Two / Diploma / Bachelor's degree.
• Previous experience as a receptionist, front-office executive, hospital receptionist, or customer service executive is preferred.
• Excellent communication and interpersonal skills.
• Good English and Malayalam communication skills.
• Hindi or other language proficiency will be an added advantage.
• Basic computer knowledge and proficiency in MS Office.
• Good telephone etiquette and customer-service skills.
• Pleasant personality with a patient and helpful attitude.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a busy healthcare environment.
• Willingness to work flexible hours/shifts when required.

Pay: ₹8,889.68 - ₹15,000.00 per month

Work Location: In person