Receptionist

About the role

This is a reception and customer service role at a karaoke venue. You will greet and assist customers, manage room bookings, handle payments, and ensure a positive customer experience.

Key responsibilities

• Greet and assist customers in a friendly and professional manner
• Handle walk-in customers, reservations and customer enquiries
• Manage karaoke room bookings, check-in and check-out
• Explain room packages, promotions, membership benefits and services to customers
• Operate the POS/cashier system and process payments accurately
• Promote membership, promotions, food & beverages and other services
• Coordinate with floor staff to ensure rooms are ready for customers
• Monitor room availability and customer session times
• Attend to customer requests and complaints promptly
• Maintain a clean and presentable reception area

About you

• Minimum SPM or equivalent
• Fresh graduates are welcome; customer service experience is an advantage
• Friendly, cheerful and customer-oriented
• Good communication and interpersonal skills
• Basic computer and POS system knowledge
• Responsible, punctual and able to work as a team
• Able to handle customers and resolve basic complaints professionally
• Willing to work rotating shifts, weekends, public holidays and late-night shifts
• Able to communicate in English and Bahasa Malaysia; Mandarin is an added advantage