Receptionist

JOB DESCRIPTION – HOSPITAL RECEPTIONIST

Hospital: Vighnaharta Super Speciality Hospital
Location: Keshavnagar, Mundhwa, Pune
Department: Front Office / Administration
Position: Hospital Receptionist
Employment Type: Full-Time
Reports To: Front Office Manager / Hospital Administrator

1. Job Summary

The Hospital Receptionist will be responsible for managing the hospital front desk, welcoming patients and visitors, handling enquiries, assisting with appointments and registrations, and ensuring smooth coordination between patients and hospital departments. The receptionist should have excellent communication skills, a professional attitude, and the ability to work in a busy hospital environment.

2. Key Responsibilities

• Welcome and assist patients, attendants, visitors, and doctors professionally.
• Handle front-desk enquiries and provide accurate information about hospital services.
• Register new and existing patients in the hospital system.
• Schedule, confirm, reschedule, and cancel appointments.
• Manage OPD registration and guide patients to the appropriate department/doctor.
• Answer and transfer incoming telephone calls appropriately.
• Handle patient and visitor queries politely and efficiently.
• Coordinate with doctors, nursing staff, billing, laboratory, radiology, pharmacy, and other departments.
• Assist patients with admission and discharge-related formalities when required.
• Maintain accurate patient records and front-office documentation.
• Handle hospital forms, registers, receipts, and other administrative documents.
• Maintain confidentiality of patient information and hospital records.
• Inform patients about consultation timings, waiting procedures, and hospital facilities.
• Manage visitor flow and ensure proper communication with concerned departments.
• Handle complaints professionally and escalate serious issues to the concerned senior.
• Maintain cleanliness, discipline, and professional appearance at the reception area.
• Follow hospital policies, procedures, and patient-safety guidelines.
• Perform other front-office and administrative duties assigned by management.

3. Required Qualifications

• Minimum 12th Pass; Graduate preferred.
• Diploma/Certificate in Hospital Administration or Front Office Management will be an advantage.
• Previous experience as a hospital receptionist/front-office executive is preferred.
• Freshers with good communication skills may also be considered.

4. Required Skills

• Good communication and interpersonal skills.
• Polite, patient, and professional behaviour.
• Basic computer knowledge and MS Office skills.
• Knowledge of hospital management software/HMIS is preferred.
• Good English, Hindi, and Marathi communication skills.
• Ability to handle multiple tasks during busy hours.
• Good telephone etiquette.
• Strong coordination and problem-solving skills.
• Ability to maintain patient confidentiality.

5. Personal Attributes

• Well-groomed and professional personality.
• Punctual and responsible.
• Patient-friendly and empathetic.
• Team-oriented.
• Positive attitude.
• Ability to work under pressure.
• Willingness to work in rotational shifts, including weekends/holidays if required.

6. Key Performance Indicators (KPIs)

• Patient registration accuracy.
• Appointment scheduling accuracy.
• Patient/visitor satisfaction.
• Response time to enquiries and calls.
• Accuracy of front-office documentation.
• Coordination with hospital departments.
• Attendance and punctuality.
• Compliance with hospital policies and procedures.

7. Working Conditions

The position requires working at the hospital reception/front-office area and interacting continuously with patients, attendants, visitors, doctors, and hospital staff. The candidate should be comfortable working in a fast-paced healthcare environment and rotational shifts.

Salary: As per experience and hospital norms.

Location: Vighnaharta Super Speciality Hospital, Keshavnagar, Mundhwa, Pune.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person