Receptionist

About the role

You will manage the patient journey, support daily clinic operations and help maintain the calm, polished environment Dentalis is known for. Some days, that means reassuring a nervous patient or reorganising a busy appointment schedule. At other times, it may mean helping a dental assistant prepare a room, checking that the pantry and toilets are presentable, coordinating a laboratory case or helping the marketing team prepare for a photoshoot or clinic event.

Key responsibilities

• Welcome patients warmly and manage registration and check-out
• Respond promptly to calls, WhatsApp messages, emails and walk-in enquiries
• Schedule, confirm and manage appointments
• Communicate treatment estimates, payment information and appointment instructions clearly
• Process billing, payments, CHAS, MediSave and insurance claims
• Dispense prescribed medication accurately according to clinic procedures
• Follow up with patients after treatment and assist with recalls, reminders and review requests
• Work closely with dentists, dental assistants and the team to keep the clinic running smoothly
• Assist dental assistants with non-clinical duties, room turnover and patient support when required
• Help prepare treatment rooms, patient areas and materials during busy periods

About you

• Genuinely enjoy looking after people
• Warm, polished and attentive
• Notice what needs to be done and take initiative
• Stay composed when the clinic becomes busy
• Spoken and written English
• Organised, accurate and comfortable handling several tasks at once
• Work well in a small team and do not believe any reasonable task is "not my job"
• Singapore Citizen or Permanent Resident
• Minimum N/O Levels or ITE certification
• Basic computer and administrative skills

About us

Dentalis is an independent boutique dental clinic located in a 3,000 sq ft, three-storey heritage shophouse in Singapore's CBD. The first floor doubles as a rotating art gallery. The waiting area is filled with Assouline travel books, considered music and thoughtful details designed to help patients feel at ease.

Benefits

• No night shifts, overtime
• Training in dental reception, claims and clinic operations