Receptionist

About the role

This is a dental reception and administrative role responsible for welcoming patients and visitors, managing patient records and appointments, handling communications, and supporting the dental clinic's operations.

Key responsibilities

• Welcome patients and visitors in a professional and friendly manner
• Verify patient information and maintain complete and accurate patient dental records
• Manage digital forms and treatment documentation (e.g. Consent form)
• Handle basic patient questions regarding appointments and treatments
• Develop and maintain a basic understanding of the dental clinic's products or services to effectively communicate features, benefits, and value to patients
• Schedule patient appointments and manage recall systems
• Answer phone calls, reply messages/WhatsApp and manage billings/payments
• Maintain counter organization and paperwork including scanning, filing and managing documents
• Maintain waiting area and playroom cleanliness and comfort
• Assist with general administrative tasks as needed

About you

• Minimum SPM, Diploma, or equivalent qualification in Business Administration, Office Management, or a related field
• Prior experience in customer service or reception is preferred
• Strong computer and data entry skills
• Excellent verbal communication, multitasking, and problem-solving abilities
• Good command of English and Bahasa Malaysia
• Responsible, dependable, and team-oriented
• Willing to learn and follow clinical protocols
• Ability to maintain confidentiality and professionalism

Location

• Bukit Baru
• Alor Gajah