Receptionist

Job Description (JD)

:Designation: Receptionist Department

:Administration / Front Office Location

: GLA University, Greater Noida Campus

Job Summary

GLA University, Greater Noida Campus is looking for a professional, courteous, and well-presented Receptionist to manage front office operations and provide an excellent first impression to visitors, students, parents, and guests. The ideal candidate should possess strong communication skills, a customer-focused approach, and the ability to handle queries professionally while ensuring smooth reception and administrative support.

Key Responsibilities:

• Manage the front desk and reception area with a professional and welcoming approach.

• Greet and assist guests, students, parents, faculty members, and visitors.

• Attend incoming calls, emails, and visitor queries. • Handle basic queries related to university services, admissions, campus facilities, departments, and general information.

• Coordinate with internal teams for timely query resolution.

• Maintain visitor records, appointment schedules, and front office documentation.

• Provide guidance and support to parents and students visiting the campus.

• Ensure a positive visitor experience through professional communication.

• Support administrative activities as required. Required Skills & Competencies:

• Excellent verbal and written communication skills.

• Pleasant personality with professional grooming and corporate etiquette.

• Strong interpersonal and customer service skills.

• Ability to interact confidently with students, parents, guests, and senior stakeholders.

• Ability to address basic queries effectively.

• Proficiency in Microsoft Office and email communication.

• Strong coordination and multitasking abilities.

Qualification & Experience:

Graduate in any discipline.

Experience:

3 to 5 years of experience in Reception, Front Office, Administration, Hospitality, Customer Service, or related roles.

Key Performance Indicators:

• Professional handling of visitors and front office operations.

• Effective communication and visitor satisfaction.

• Accurate maintenance of records and documentation.

• Timely coordination with departments for query resolution.

Organization: GLA University

Campus: Greater Noida Campus

Department: Administration / Front Office

Position Level: Executive / Front Office Executive