Receptionist

About the role

This is a guest-facing reception role in a villa hospitality environment. You will welcome and assist guests, manage check-in and check-out processes, respond to inquiries and concerns, and coordinate with internal departments to ensure guest needs are met. You will handle reservations, communications, payments, and administrative tasks while maintaining high standards of service and professionalism.

Key responsibilities

• Welcome and assist guests in a friendly and professional manner

• Handle guest check-in and check-out processes

• Respond to guest inquiries, requests, and concerns promptly and professionally

• Provide information about the villa, facilities, services, and surrounding areas

• Coordinate with Housekeeping, Engineering, and other departments to ensure guests' needs are properly handle

• Handle phone calls, emails, and other guest communications

• Monitor and follow up on guest requests during their stay

• Handle guest complaints professionally and escalate issues when necessary

• Process payments and maintain accurate records of transactions

About you

• Minimum 1–2 years of experience in a similar position, preferably in a villa, hotel, or hospitality environment
• Good command of English, both spoken and written
• Excellent communication and interpersonal skills
• Friendly, professional, and service-oriented personality
• Able to handle guest requests and complaints calmly and professionally
• Familiar with reservation systems and basic administrative tasks
• Good computer skills, including Microsoft Office and email communication
• Detail-oriented, organized, and able to multitask
• Able to work independently as well as part of a team
• Willing to work in shifts, including weekends and public holidays