Receptionist

Company Description Dr. Mohamed Koura is an interventional pain medicine consultant providing specialized pain management services across Egypt, Libya, and the UAE. The clinic focuses on diagnosing and treating complex pain conditions using modern, evidence-based techniques. Patients receive individualized care aimed at improving quality of life and long-term pain relief. The Giza clinic operates in a professional, patient-centered environment with clear communication channels for regional and international patients.

Role Description This is a full-time, on-site Receptionist role based at the pain management clinic in Giza. The Receptionist will greet patients, manage check-in and check-out procedures, and ensure a welcoming and organized front desk environment. Daily tasks include answering phone calls, scheduling and confirming appointments, handling patient inquiries, and directing visitors to the appropriate medical staff. The role also involves maintaining patient records, organizing files, managing basic clerical duties, and coordinating with clinical and administrative teams to support smooth clinic operations. The Receptionist is expected to uphold high standards of professionalism, confidentiality, and patient service.

Qualifications

• Strong Receptionist Duties and Clerical Skills, including managing appointments, records, and front desk operations.
• Excellent Phone Etiquette and Communication skills for handling calls, inquiries, and patient interactions professionally.
• Proven Customer Service skills, with the ability to support patients respectfully and address concerns calmly and efficiently.
• Ability to work full time on-site in Giza, with reliability, punctuality, and strong organizational skills.
• Basic computer literacy and experience with office software or scheduling systems; prior healthcare or clinic experience is an advantage.
• Fluency in spoken and written English and Arabic is preferred, along with the ability to maintain patient confidentiality.
• Relevant diploma or certification in administration, office management, or related field is beneficial.