Receptionist

Salary: $50,439.96 per year

How to Apply:

Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

Minimum Requirements:

• A high school diploma or its equivalent.
• One (1) year of administrative office and customer service experience.
• An equivalent combination of education and experience may be substituted.

It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status, and drug/medical examinations as required for the position. The pre-employment drug screening must be completed within 48 hours of acceptance of the conditional offer of employment.

Position Summary:

Reporting to the Business Office Manager, the receptionist serves as the face of the organization, combining administrative duties with customer service responsibilities. The role requires strong communication, organizational skills, and a professional demeanor to ensure efficient front-desk operations and positive experiences for all visitors and clients. This position may be required to work beyond normal working hours and on weekends and holidays as necessary.

Overview:

Duties:

• Promotes exemplary customer service within the organization by greeting visitors and callers in a courteous and professional manner.
• Answers, screens, and forwards phone calls to the appropriate department or personnel.
• Handles inquiries from clients, visitors, and vendors by providing accurate information and assistance.
• Schedules appointments and meetings, manages calendars, and coordinates front-desk activities.
• Provides administrative support, including filing, data entry, document preparation, and managing correspondence.
• Organizes the reception area to ensure cleanliness and a professional appearance.
• Monitors office supplies and places orders when needed.
• Provides security and access control to ensure all visitor protocols are followed.
• Performs other related duties as assigned or requested.

Knowledge, Skills, and Abilities

Knowledge of:

• General office practices and procedures.
• Protected Health Information, including HIPAA.

Skill in:

• Microsoft Office Suite.

Ability to:

• Communicate effectively, both orally and in writing.
• Read, write, speak, and understand the English language.
• Maintain confidentiality of protected health information, including verbal, written, and electronic communications.
• Make independent decisions when circumstances warrant such action.
• Deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public.
• Move intermittently throughout the workday
• Work beyond normal working hours and on weekends and holidays when necessary.
• Assist in the evacuation of residents during emergency situations.
• Maintain composure in stressful situations.
• Demonstrate organizational skills and the ability to multitask.

Residency: Allegheny County within 1 year.

Veterans' Preference: Will be awarded to eligible candidates.

AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D