Receptionist

About us

Scotts Chartered Accountants is a well-established and respected accounting firm dedicated to providing exceptional financial and advisory services to our clients across various industries. We pride ourselves on delivering professional, personalised service and maintaining long-term relationships built on trust and expertise. Our team is committed to supporting local businesses and individuals with their accounting, tax planning and financial advisory needs. We foster a collaborative workplace culture where professionalism, integrity and client satisfaction are at the heart of everything we do.

About the role

We are seeking a professional and welcoming Receptionist to join our team at Scotts Chartered Accountants in Newtown, VIC. This is a full-time position that plays a crucial role in creating a positive first impression for our clients and visitors. As our Receptionist, you will be the gateway to our organisation, responsible for managing our front desk operations and ensuring a seamless experience for all who interact with our firm. Your warm demeanour, organisational skills and attention to detail will be essential in supporting the smooth functioning of our office and contributing to our commitment to excellent client service.

Key responsibilities

• Greet and welcome clients, visitors and staff with professionalism and courtesy upon arrival
• Answer incoming telephone calls promptly and professionally, directing calls to appropriate staff members or taking accurate messages
• Manage front desk operations including scheduling appointments, managing the reception area and maintaining a welcoming environment
• Process incoming and outgoing mail
• Maintain accurate records and filing systems, both physical and digital, ensuring confidentiality of sensitive information
• Provide administrative support to staff members as required, including photocopying, scanning and document preparation
• Manage office supplies and equipment, ordering stock as needed to maintain efficient operations
• Answer general enquiries from clients and the public, providing information about our services or directing them to the appropriate contact
• Support the coordination of meetings and events, including room bookings and refreshment arrangements
• Maintain knowledge of company procedures, services and staff to provide accurate information to callers and visitors

What we're looking for

• Proven experience working as a receptionist or in a similar customer-facing administrative role
• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse clients and staff
• Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously
• Proficiency with general office software including Microsoft Office Suite and experience with appointment scheduling systems
• Exceptional telephone manner and ability to handle calls with courtesy and efficiency
• Attention to detail and accuracy in recording information and maintaining records
• Professional appearance and demeanour with a genuine commitment to customer service
• Ability to work independently and as part of a team in a professional environment
• Discretion and confidentiality in handling sensitive client information
• Flexibility and willingness to support colleagues across different areas of the firm
• Desirable: Experience working in a professional services, accounting or finance environment

What we offer

At Scotts Chartered Accountants, we believe in supporting our team members and creating a positive workplace environment. We offer competitive remuneration, a collegial team atmosphere and the opportunity to work in a respected, professional setting. We provide ongoing support and training to help you develop your skills and progress within your role. As part of our team, you will benefit from working with experienced professionals who are committed to excellence and delivering quality service to our clients. We foster a culture of mutual respect, professionalism and continuous improvement.

Apply now

If you are an enthusiastic, professional receptionist looking for a rewarding opportunity with a respected accounting firm, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.