Receptionist

About the role

Turner Freeman is seeking a professional and welcoming Receptionist to join our Newcastle NSW office on a full-time basis. As the first point of contact for our clients, visitors and callers, you will play a crucial role in creating a positive impression of our organisation. This position is essential to the smooth operation of our office, ensuring that all administrative and reception duties are executed with efficiency, courtesy and professionalism. Your warm interpersonal skills and organisational abilities will be fundamental to supporting our team and delivering excellent customer service.

Key responsibilities

• Greeting and welcoming clients, visitors and callers in a professional and courteous manner

• Managing incoming telephone calls, transferring calls to appropriate staff members and taking accurate messages

• Operating the reception desk and managing enquiries from both walk-in visitors and telephone callers

• Processing mail and courier deliveries, including sorting and distribution to relevant departments

• Maintaining reception area cleanliness, tidiness and organisation

• Performing general administrative duties

• Processing payments and managing petty cash where applicable

• Answering routine enquiries and providing information about services to clients and the public

What we're looking for

• Excellent communication skills, both written and verbal, with a professional demeanour
• Strong organisational and time management abilities
• Proficiency in using computer systems and office software, including email and appointment scheduling systems
• A friendly, welcoming approach with the ability to remain calm under pressure
• Reliability and punctuality with a strong commitment to service excellence
• Ability to multitask and manage competing priorities effectively
• Attention to detail and accuracy in administrative tasks
• Previous reception or customer service experience is highly desirable
• A willingness to learn and adapt to workplace systems and procedures

About us

Turner Freeman is a leading professional services firm committed to delivering exceptional client care and support. We pride ourselves on our professional standards, integrity and client-focused approach. Our team is dedicated to providing quality service across our operations, and we maintain a workplace culture that values professionalism, collaboration and mutual respect. We are an organisation where every team member contributes to our success and we invest in creating a supportive and inclusive work environment.

What we offer

We offer a competitive salary package and a professional working environment where you will be valued as part of our team. As a full-time employee, We are committed to supporting our staff with a workplace culture that encourages professional development and teamwork. We welcome applications from all candidates and encourage you to reach out if you require any adjustments or support during the recruitment process.

Apply now

If you are a professional with strong reception and administrative skills and are keen to join the Turner Freeman team, we would like to hear from you. Please submit your application including your CV and a covering letter outlining your relevant experience and why you are interested in this role.