Receptionist

Job Responsibilities:

Welcome and greet customers in a friendly and professional manner.

Handle customer enquiries and provide information about salon services and packages.

Manage customer appointments, bookings and cancellations.

Handle phone calls, WhatsApp messages and other customer communications.

Assist customers with check-in and payment arrangements.

Maintain customer records and ensure information is updated accurately.

Introduce and promote salon services and packages to customers.

Coordinate with beauty therapists to ensure smooth daily operations.

Handle basic cashiering and administrative duties when required.

Maintain a clean, organised and welcoming reception area.

Perform other duties as assigned by the management.

Requirements:

Malaysian Chinese candidates only.

Fluent in both English and Chinese (Mandarin).

Good communication and customer service skills.

Friendly, presentable and responsible.

Previous experience in a beauty salon, spa or customer service environment will be an advantage.