Receptionist

Key Responsibilities:

• Maintain cleanliness and organization of the front desk and waiting area at all times.
• Greet and accommodate clients in accordance with company standards, ensuring a positive customer experience.
• Provide excellent customer service with a friendly, professional, and amiable demeanor.
• Manage client bookings via email, phone calls, and text messages ensuring all appointments are accurately encoded and updated in the company’s booking system.
• Confirm appointments, send reminders, manage walk-in clients, and scheduling adjustments.
• Process client payments, issue receipts, and ensure accurate cash handling and reconciliation.
• Prepare and submit accurate end-of-shift reports, including daily sales, transactions, and operational updates.
• Conduct telemarketing and client follow-ups to promote services, packages, and special offers.
• Coordinate with therapists and staff regarding schedules, room assignments, and client preferences.
• Assist in basic upselling of spa services and products.
• Address client inquiries, concerns, and complaints professionally.
• Ensure client records, waivers, and relevant documentation are properly completed and filed.
• Ensure compliance with company policies, hygiene standards, and safety procedures.
• Perform other administrative and operational tasks as assigned by management.

Qualifications:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a warm, friendly, and professional demeanor.
• Proven customer service experience is an advantage.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficient in using booking systems, email platforms, messaging apps, and basic office software.
• Ability to work in a fast-paced environment while managing multiple client interactions.
• High level of attention to detail, accuracy, and reliability.
• Strong problem-solving skills with the ability to handle client concerns professionally.
• Trustworthy with the ability to handle payments and confidential information.
• Presentable and well-groomed, in line with company standards.
• Team player with the ability to coordinate effectively with internal teams.
• Basic sales or upselling skills are an advantage.

Work Arrangement:

• Full time and On site
• 5 days a week (2 days off)
• Benefits: paid training, HMO and Paid leaves upon regularization, Overtime pay and Night differential pay, Holiday premium