receptionist

Job Summary

The Front Desk Staff is responsible for providing excellent customer service and managing daily front desk operations. The position serves as the first point of contact for members and guests, handles membership-related inquiries and transactions, maintains accurate records, and supports the smooth and professional operation of the fitness facility.

Key Responsibilities

1. Customer Service

• Greet and assist members, guests, and visitors in a friendly and professional manner.
• Respond to inquiries regarding memberships, gym rules, programs, services, and facility schedules.
• Address customer concerns and refer unresolved issues to the Gym Manager when necessary.
• Maintain a welcoming, clean, and professional front desk area.

2. Membership and Registration

• Process new member registrations, renewals, cancellations, and membership upgrades.
• Verify membership status and assist members with account-related concerns.
• Maintain updated and accurate membership records.
• Monitor member entry and ensure only authorized members and guests access the facility.

3. Cashiering and Transactions

• Receive and process membership fees, day passes, personal training fees, merchandise, and other payments.
• Issue official receipts or transaction records as required.
• Maintain accurate records of daily cash collections and transactions.
• Properly endorse cash collections and supporting documents in accordance with company procedures.

4. Administrative Duties

• Answer phone calls, emails, and social media inquiries as assigned.
• Maintain and organize front desk records, forms, and documents.
• Assist in preparing daily reports, membership reports, and other administrative documents.
• Coordinate with trainers and management regarding member schedules and appointments.

5. Facility Support

• Monitor the general condition of the gym and report maintenance or safety concerns to management.
• Assist in enforcing gym policies, rules, and safety procedures.
• Coordinate with housekeeping and maintenance personnel to help ensure the facility remains clean and presentable.
• Assist in emergencies and follow established safety and incident-reporting procedures.

Qualifications

• High school graduate or college level; relevant experience is an advantage.
• Previous experience in customer service, reception, cashiering, or administrative work is preferred.
• Good communication and interpersonal skills.
• Basic computer skills and knowledge of Microsoft Office or similar applications.
• Honest, organized, reliable, and customer-oriented.
• Able to handle cash and confidential customer information responsibly.
• Willing to work on shifting schedules, weekends, and holidays as required.

Key Skills

• Customer Service
• Communication Skills
• Cash Handling
• Basic Computer Skills
• Administrative and Record-Keeping Skills
• Problem-Solving
• Time Management
• Attention to Detail
• Teamwork
• Professionalism

Working Conditions

• Work is primarily performed at the gym's front desk and reception area.
• May require standing for extended periods and working on weekends, holidays, and shifting schedules.
• Regular interaction with members, guests, trainers, and management is required.