Receptionist

We are seeking a professional, friendly, and well-organized female Receptionist to join our team in Iraq, Karbala. The successful candidate will be responsible for welcoming guests, handling inquiries, managing reservations, and ensuring a positive experience for every visitor.

Key Responsibilities:

• Welcome guests and assist them in a polite and professional manner.
• Manage check-in and check-out procedures.
• Answer telephone calls, emails, and guest inquiries.
• Handle reservations, cancellations, and booking updates.
• Provide accurate information about available services and facilities.
• Process payments and issue receipts or invoices.
• Maintain accurate guest records and reception reports.
• Coordinate with housekeeping, maintenance, and other departments.
• Respond promptly to guest requests and complaints.
• Keep the reception area clean, organized, and presentable.
• Follow company policies, security procedures, and confidentiality requirements.
• Perform other administrative duties as required.

Desired Candidate Profile

Previous experience as a receptionist, preferably in a hotel or hospitality environment.

Excellent communication and customer-service skills.

Professional appearance and positive attitude.

Good computer skills and knowledge of Microsoft Office.

Ability to work under pressure and handle several tasks at once.

Strong organizational and problem-solving skills.

Fluency in Arabic and English is preferred.

Flexibility to work different shifts, weekends, and public holidays.