Receptionist

Role & responsibilities

JOB DESCRIPTION RECEPTIONIST

Position: Receptionist
Department: Administration / Front Office
Experience: 2–4 Years
Location: [Location], Chennai
Employment Type: Full-Time
Salary: As per industry standards / [Budget]
Reporting To: Admin Manager / HR Manager

Job Summary

We are looking for a professional, well-groomed, and customer-focused Receptionist to manage front-office operations and provide a positive first impression to visitors, clients, candidates, and employees. The ideal candidate should have excellent communication skills, a pleasant personality, and good administrative abilities.

Key Responsibilities

• Greet and welcome visitors, clients, candidates, and guests in a professional manner.
• Manage the reception/front desk and ensure a smooth visitor experience.
• Handle incoming and outgoing telephone calls and direct calls to the appropriate departments.
• Receive, sort, and distribute courier, mail, and other communications.
• Maintain visitor records and issue visitor passes, where applicable.
• Coordinate with employees regarding visitor appointments and meetings.
• Schedule and manage meeting room bookings.
• Handle general enquiries and provide appropriate information to visitors and callers.
• Maintain front-office records, registers, and documentation.
• Coordinate with housekeeping, security, office assistants, and other support staff.
• Assist HR/Admin teams with basic administrative activities.
• Maintain office supplies and raise requirements when necessary.
• Support in arranging meetings, refreshments, and other office requirements.
• Maintain a clean, organized, and professional reception area.
• Ensure confidentiality of company and employee information.
• Perform other administrative and front-office duties as assigned.

Required Skills

• Excellent verbal and written communication skills.
• Pleasant personality and professional grooming.
• Strong interpersonal and customer-handling skills.
• Good telephone etiquette.
• Basic knowledge of MS Office, Word, Excel, and email communication.
• Good organizational and multitasking abilities.
• Ability to handle visitors and calls professionally.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

Candidate Profile

• Any Graduate / Diploma qualification.
• 2–4 years of experience as a Receptionist, Front Office Executive, Front Desk Executive, Guest Relations Executive, or similar role.
• Candidates with experience in a corporate office, real estate, hospitality, healthcare, or service industry will be preferred.
• Good English communication is required; knowledge of Tamil will be an advantage.
• Should be presentable, punctual, courteous, and customer-oriented.

Key Performance Indicators (KPIs)

• Professional visitor and client handling
• Effective call management
• Reception/front-office organization
• Timely administrative support
• Visitor and courier record accuracy
• Internal stakeholder satisfaction
• Professionalism and communication

Ideal Candidate: A confident, courteous, and well-presented professional who can efficiently manage front-office responsibilities while providing excellent service to visitors, clients, and employees.

Preferred candidate profile