Receptionist

About the role

Shangri La Gardens is seeking a Receptionist to manage front desk operations at our 40-room motel in Wynnum West. You will be the first point of contact for guests, handling reservations, check-ins, check-outs, and guest inquiries while coordinating with housekeeping and maintenance teams.

Key responsibilities

• Make computer reservations and check guests in and out
• Answer phone calls, emails and reply to guest messages via booking partners
• Perform general reception duties
• Coordinate with Housekeepers & Maintenance to track readiness of rooms for check-in
• Supply guests with directions and information regarding property and local areas of interest
• Reply to company reviews
• Process all payments for bookings
• Identify any special requests from guests for bookings
• Perform other reasonable duties as required

About you

• Minimum of 12 months' experience in a receptionist or similar role, preferably within the Motel industry

• Proven experience in a face-to-face customer service position

• Positive attitude and excellent grooming standards

• Good communication skills

• Commitment to delivering a high level of customer service

• Professional phone manner and personal presentation

• Able to work on your own and as part of a team

• Computer skills required

• Knowledge of Room Master Anywhere is preferred but not essential

• To be considered for this role, you must demonstrate at least 12 months' experience in a receptionist or similar role, preferably within the Motel industry, and proven experience in a face-to-face customer service position.

  The successful applicant will also possess the following skills & attributes:

  • Positive attitude, excellent grooming standards and good communication skills
  • Commitment to delivering a high level of customer service
  • Professional phone manner & personal presentation.
  • Able to work independently and as part of a team.

About us

Shangri La Gardens is part of the Clem Jones Queensland Group; it is Australian-owned with its Head Office based in Brisbane. We currently operate a 40-room Motel in Wynnum West, which is conveniently located near many attractions.