Receptionist

DUTIES AND RESPONSIBILITIES

1. Answering inbound phone calls in a professional and helpful manner.

2. Greeting customers/visitors in a prompt and friendly fashion.

3. Providing outstanding service to customers/visitors – either over the phone or in person.

4. Assisting customers or caller by providing information, answering questions, and/or directing calls/inquiries as necessary.

5. Identifying and/or escalating issues for resolution.

6. Building rapport with customer by displaying an engaging, kind, and helpful attitude.

7. Attends to the daily concerns of residents and ensures that proper action is always given.

8. Meet residents’ needs, offer options, resolves problems and gives feedback to residents.

9. Ensures full customer satisfaction.

10. Performs follow-up and monitors completion of all maintenance service requests.

11. Assists residents in deciding for various services, may it be inside or outside the property.

12. Organizes and coordinates all special/social event for residents.

13. Providing any other support as needed to teams, departments, managers and other staff.