Receptionist

Company Description Canadian Medical Center (Group), established in 2006, is a leading healthcare provider serving Abu Dhabi and the wider UAE with high-quality medical services aligned to international standards. The center combines state-of-the-art equipment with a compassionate, skilled, and experienced clinical team to deliver timely, accurate, and cost-effective diagnosis and treatment. By offering a broad range of medical specialties and advanced technologies, CMC helps minimize the need for patients to travel abroad for care and focuses on client satisfaction. Over many years of experience, the organization has grown into a prominent healthcare provider with multiple branches in Abu Dhabi, Dubai, and Sharjah, including several clinics within major universities.

Role Description The Receptionist role is a full-time, on-site position based in Abu Dhabi. The Receptionist will greet and register patients, manage the front desk, answer and direct phone calls, and respond to inquiries in a professional and courteous manner. Daily responsibilities include scheduling and confirming appointments, maintaining patient records, handling basic clerical tasks, and coordinating with clinical staff to ensure smooth patient flow. The role also involves assisting visitors, managing waiting areas, and supporting administrative processes in alignment with clinic policies and patient confidentiality standards.

Qualifications

• Candidates should possess strong receptionist duties and front desk management skills, including greeting visitors, appointment scheduling, and handling patient registration.
• Candidates should possess excellent phone etiquette and the ability to manage incoming and outgoing calls efficiently and professionally.
• Candidates should possess solid clerical skills such as data entry, filing, document handling, and basic computer proficiency (e.g., MS Office, clinic management systems).
• Candidates should possess effective communication skills, including clear verbal and written communication in English; Arabic language skills are an advantage.
• Candidates should possess strong customer service skills, with a focus on empathy, patience, and maintaining a welcoming and respectful environment for all patients and visitors.
• Relevant experience in a healthcare or clinic reception environment is preferred, along with knowledge of patient confidentiality and basic medical terminology.
• High school diploma or equivalent required; additional training or certification in administration, healthcare support, or related fields is beneficial.
• Ability to work in a fast-paced setting, handle multiple tasks, and collaborate effectively with medical and administrative staff.