Receptionist

Key Responsibilities

• Greet and welcome clients in a friendly and professional manner.
• Answer phone calls, messages, and client inquiries promptly.
• Schedule, confirm, reschedule, and cancel massage appointments.
• Manage the daily appointment calendar and coordinate therapist schedules.
• Register new clients and maintain accurate client information.
• Explain available massage services, rates, packages, and promotions to clients.
• Assist clients with check-in and check-out procedures.
• Process payments, issue receipts, and maintain accurate transaction records.
• Coordinate with Massage Therapists regarding client appointments and special requests.
• Maintain confidentiality of client information and records.
• Ensure the reception area is clean, organized, and welcoming.
• Monitor supplies and notify management when additional supplies are needed.
• Handle client concerns or complaints professionally and refer complex issues to management.
• Follow clinic policies, health and safety procedures, and customer service standards.
• Assist with administrative tasks, reports, filing, and other duties as assigned.

Qualifications

• High school graduate; college education is an advantage.
• Previous experience as a receptionist, front desk staff, spa receptionist, or customer service representative is preferred.
• Excellent communication and interpersonal skills.
• Friendly, courteous, and professional personality.
• Good organizational and time-management skills.
• Basic computer knowledge and ability to use scheduling or booking systems.
• Basic knowledge of cash handling and payment processing.
• Ability to multitask and work in a fast-paced environment.
• Willing to work flexible hours, weekends, and holidays when required.
• Must maintain professionalism, confidentiality, and appropriate client boundaries.

Pay: Php590.00 - Php650.00 per day

Work Location: In person