Receptionist

The Company:

The golfing industry is thriving, and participation rates are at an all-time high! Golf enthusiasts are embracing a healthy, active, and fun lifestyle, and our market-leading products play a significant role in supporting this growing trend.

Since our inception in 1993, MGI Golf has become one of Australia’s top wholesale companies in the golfing industry. We are the largest manufacturer and distributor of motorised golf buggies in Australia, and our success has enabled us to expand internationally under MGI International. We take pride in delivering high-quality products and exceptional service to customers across the globe.

The Role:

We are looking for a friendly and personable Part-Time Receptionist to support the daily operations of our showroom and office in Nunawading. As the first point of contact for all customer inquiries, you will play a vital role in delivering an outstanding experience to our customers, both over the phone and face-to-face.

With your excellent communication skills, you'll be a key player in managing customer service inquiries and building positive relationships with stakeholders at all levels, from our team members to C-suite and Business Owners. This role will also work closely with the Service Centre and Warehouse teams.

This is a fast-paced, varied role, and you'll need to be technologically proficient. While training on our internal systems will be provided, prior experience managing phone lines, using Microsoft Office Suite, and general computer  proficiency are essential.

Your day-to-day responsibilities will include but are not limited to:

• Warmly greeting guests as they arrive in the showroom and ensuring they feel welcome.
• Providing exceptional customer service across various channels (in-person, phone, and live chat).
• Managing and directing incoming calls to the relevant department or team member.
• Scheduling and managing Service Centre bookings.
• Offering accurate product and service information to customers, both in person and via phone/email.
• Processing customer payments and reconciling the Eftpos machine.
• Assisting with month-end tasks and administrative duties.
• Supporting the Freight Coordinator with relevant tasks when needed.
• Filing and maintaining important paperwork.
• Providing general administrative support across the business.

What We’re Looking For:

The ideal candidate will be a team player with a warm, approachable demeanour, capable of building strong relationships with both internal and external stakeholders. We value candidates who bring a can-do attitude, problem-solving abilities, and a positive approach to their work.

You’ll bring:

• Previous experience in a customer-facing role, ideally in reception or administration.
• Exceptional customer service skills and a friendly, approachable personality.
• Proficiency in Microsoft Office Suite.
• Strong multitasking and organizational skills, with the ability to prioritize effectively.
• Problem-solving skills to handle a variety of customer and business challenges.
• Experience with ERP systems is advantageous, though not essential.
• An understanding of freight and courier management is highly desirable (but not required).

The Hours:

This is a part-time position, across 5 days, ideal for those seeking shorter days or school hours. Chat to us about your ideal start and finish times and we will see what we can make make work with current resourcing.

Why Work at MGI Golf?

At MGI Golf, we believe in fostering a positive and supportive workplace culture where our team is recognised and valued. We celebrate milestones such as birthdays and work anniversaries, and enjoy regular team lunches and morning teas. Our culture is built on our core values of communication, honesty, respect, responsibility, leadership, and resilience. We’re committed to our employees’ professional growth and development and provide opportunities for you to thrive in a fun, hard-working environment.

Our modern head office is located in Nunawading, with free onsite parking, clean facilities, and a well-equipped kitchen.

Ready to Join Our Team?

If this sounds like the perfect opportunity for you to start your new year in a fabulous new role, we’d love to hear from you! Apply now by submitting your resume and a brief cover letter outlining your interest in the position.

Successful candidates will be required to undergo a National Police Check and be available for an immediate start.

We can’t wait to welcome you to the MGI Golf family!