Receptionist

Organization: Saint Hardyal Educational & Orphans Welfare Society (SHEOWS)
Location: Delhi NCR
Department: Administration / Front Office
Employment Type: Full-Time
Experience: 1 - 3 Years preferred

About SHEOWS

Saint Hardyal Educational & Orphans Welfare Society (SHEOWS) is a non-profit organization working towards the care, protection, rehabilitation, and dignity of elderly and vulnerable individuals. We are committed to creating a safe, respectful, and compassionate environment while delivering quality care and support through our various programs and centres.

Position Overview

We are looking for a professional, courteous, and well-organized Telecaller cum Receptionist to manage front-desk responsibilities, telephone communication, visitor coordination, and routine administrative support.

The ideal candidate should have good verbal communication skills in both Hindi and English, a pleasant personality, a service-oriented approach, and the ability to handle multiple responsibilities efficiently.

Key ResponsibilitiesFront Desk & Reception

• Welcome and assist visitors, guests, employees, and other stakeholders professionally.
• Manage the reception/front desk and maintain a positive first impression of the organization.
• Attend and respond to incoming calls in a polite and professional manner.
• Direct calls and visitors to the appropriate department/person.
• Maintain visitor records, call registers, and other front-office documentation.
• Coordinate visitor appointments and meetings.
• Receive and distribute letters, courier, and other official communications.
• Ensure the reception area remains clean, organized, and presentable.

Telecalling & Communication

• Make and receive telephone calls as required for organizational activities.
• Communicate with beneficiaries, families, vendors, visitors, staff, and other stakeholders.
• Follow up on calls and maintain proper records of communication.
• Provide accurate information about the organization and direct queries to the concerned team.
• Handle routine enquiries professionally and escalate important or sensitive matters to the appropriate authority.
• Maintain confidentiality of organizational and beneficiary-related information.

Required Skills & Competencies

• Excellent verbal communication skills in both Hindi and English.
• Good interpersonal and customer-service skills.
• Pleasant, confident, and professional personality.
• Basic computer knowledge, including MS Word, Excel, email, and internet usage.
• Good telephone etiquette.
• Ability to maintain records and documentation accurately.
• Strong coordination and follow-up skills.
• Ability to handle multiple tasks in a disciplined manner.
• Professional attitude with patience and empathy.
• Ability to maintain confidentiality and professional boundaries.

Educational Qualification

• Graduate from a recognized institution.
• Candidates with relevant experience in reception, telecalling, front office, customer service, or administration will be preferred.

We are looking for someone who is:

• Confident and well-spoken.
• Comfortable communicating in Hindi and English.
• Polite, patient, and approachable.
• Responsible and punctual.
• Comfortable interacting with people from different backgrounds.
• Able to work independently as well as coordinate with a team.
• Sensitive and compassionate while dealing with elderly beneficiaries and their families.

What We Offer

• Professional and respectful work environment.
• Opportunity to work with a socially impactful organization.
• Exposure to administration, communication, and stakeholder coordination.
• Learning and career-development opportunities.
• Stable full-time employment based on organizational requirements and performance.