Receptionist

Do you thrive in an environment where every interaction matters and love helping people feel welcomed, supported, and understood? Quinault Community Health is looking to fill a receptionist position that will work in our Behavioral Health Clinic and fill in as needed at our Primary Care and Quick Care locations.

Quinault Community Health is located on the beautiful Olympic Peninsula, surrounded by the great outdoors. Locally we have many city, county, state, and federal parks. We are surrounded by an extravagant number of outdoor activities including hiking, camping, hunting, fishing, ocean beaches, lakes, rivers, bird watching and much more.

We offer our employees a wonderful benefits plan. All full-time employees are eligible for Medical, Prescription, Vision and Dental. If your plan is employee only, we will cover 100% of the premiums, you will also have the option to add dependents at an additional cost. Depending on the location and the position we may be able to offer relocation assistance. We pay 100% of the premiums for our full-time employees for both short-term and long-term disability plans. We have a gracious employee leave program to include 14 holidays, paid annual leave and paid sick leave.

Our clinics open as early as 6:00 am and work as late as 6:00 pm; Monday through Sunday. Those staff who work on Saturday and/or Sunday are provided a daily shift incentive if they work at least five hours that day.

Essential Job Functions include but are not limited to:

Customer Service

• Welcomes patients, clients, and visitors in a courteous and professional manner.
• Verifies patient contact information on file for new and returning patients.
• Ensures all demographic information is verified, accurate and updated for all patients.
• Provide guidance to patients and clients in obtaining or updating insurance when necessary.
• Answer non-medical questions and give routine non-medical instructions.

Appointment Coordination

• Schedule and manage appointments, schedules for multiple providers.
• Assist in coordination of patient walk-ins and intakes.
• Utilizes Electronic Health Record (EHR) programs to place information updates and appointment reminders.

Administrative Support

• Answers and screens telephone calls, takes messages, and replies to voicemails.
• Scans ID cards, insurance cards, legal documents, etc. into charts.
• Registers new patients into EHRs and other clinical applications, ensuring accuracy of demographics and insurance details.
• Process payments and maintain accurate billing and insurance information.
• Collects, verifies, and enters all insurance and third-party resources into patients charts for billing.
• Verifies insurance coverage and eligibility on an individual basis, including patient eligibility.
• Assist staff with scanning, faxes, filing, handouts, displays, publishing notices, printing, and other relevant office related tasks.

Coordination of Care

• Facilitate communications across departments and with external agencies.
• Exchange patient data with referral sources, while maintaining strict confidentiality.
• Assists and informs clients regarding the established processes.

Compliance and Confidentiality

• Uphold HIPPA and PHI regulations while handling patient information.
• Adheres to all QCH and QWC policies and procedures.

Other Duties

• Cross trains to assist staff with all other duties when available.

Performs other duties as assigned.

Required:

• At least one (1) year of experience with an Electronic Health Records (EHR) or Electronic Medical Records (EMR) system.
• High school diploma or GED equivalent required.
• Exceptional multi-tasking and customer service skills.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Knowledge and adherence to state (RCW, WAC) and federal confidentiality regulations.
• Knowledge of HIPAA and PHI requirements.
• Knowledge of common office and administrative procedures.
• Skills in the operation of a personal computer and standard office programs and equipment.
• Ability to work in a cross-culture environment and understand the social and cultural context of our patients.
• Ability to prioritize multiple tasks with frequent interruptions.
• Ability to provide excellent customer service.
• Ability to establish and maintain effective working relationships with patients, staff, and outside agencies.

Preferred:

• One year of college OR equivalent experience in business administration or office management is desirable.

Previous primary care experience strongly preferred.

Physical / Mental Requirements:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Employee must have the ability to lift, carry, push, pull or otherwise move objects. Substantial movements of the wrists, hands, and/or fingers. Employee is required to have visual acuity to perform activities such as: using computer systems to enter data, evaluate data, transcribe, and read data from computer. This position will require the employee to sit and/or stand for extended periods of time.