Receptionist

Job summary

The receptionist is the first point of contact at our salon, responsible for creating a warm and professional welcome for clients. This role manages appointments, handles calls and messages, processes payments, and supports smooth daily operations. A friendly attitude, strong communication skills, and excellent customer service are essential.

Min Qualification: OND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Greet clients warmly and ensure they feel welcomed and attended to
• Manage the salon’s appointment system, schedule, confirm, and adjust bookings
• Answer phone calls, respond to messages, and handle client inquiries promptly
• Keep reception and waiting areas clean, organised, and inviting
• Coordinate client check-in and check-out, including processing payments
• Keep accurate records of client visits and update the client database
• Support stylists and management with daily administrative tasks
• Promote salon services, retail products, and ongoing promotions
• Handle customer complaints or concerns professionally and promptly escalate when needed

Requirements:

• Previous experience in a customer-facing or reception role (salon/spa experience is an advantage)
• Excellent verbal communication and interpersonal skills
• Good organisational and multitasking abilities
• Professional appearance and demeanour
• Comfortable using booking software or digital scheduling tools
• Basic computer skills (email, spreadsheets, POS systems)
• Friendly, proactive, and customer-service oriented
• Minimum of OND or equivalent education