Receptionist

The Receptionist provides front desk and reception functions for the community.

Duties and Responsibilities

• Answers telephones and greets visitors to the community in a professional, friendly and welcoming manner.
• Interacts with residents and staff in a professional and friendly manner at all times and possesses compassion for seniors when appropriate.
• Transfers calls and takes messages accurately.
• Assists with resident activities and/or scheduling transportation for residents.
• Performs data entry as needed.
• May sort and distribute incoming mail.
• Ensures all guests and vendors in the building have signed in.
• Keeps reception area neat, clean and organized.
• Assists with marketing and mailings.
• Assists various departments with office duties as needed.
• Promotes and maintains positive relationships with co-workers, residents, family members and guests.
• Follows all OSHA, Fire, Health Department and safety requirements.
• Other duties as assigned.
• Position requires sitting, standing and walking, sometimes for extended periods.

Overnight Receptionist:

• Carries cordless phone and answers incoming calls to the community in a helpful, friendly manner. Answers questions, provides assistance, or takes and delivers messages accurately.
• Responds to resident requests for assistance or emergency situations.
• Interacts with residents and staff in a professional, friendly and compassionate manner at all times.
• Cleans and sanitizes common areas of the community.
• Washes, dries, and folds resident laundry and/or bed linens.
• Ensures all doors to the community are locked and secured.
• Understands emergency procedures and MSDS procedures for all chemicals used.
• Understands procedures for blood removal.
• Follows all OSHA, Fire, Health Department and safety requirements.
• Demonstrates high standards of ethics and personal accountability.
• Other duties as assigned.
• Job requires walking and standing for extended periods of time.
• Push, pull, lift up to 50 lbs.

Qualifications

• One year reception experience.
• Ability to maintain confidentiality.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Competent in organization and time management.
• Must be computer literate.
• Ability to work well under stress, complete assignments accurately, and work independently.
• Effectively communicate in English with residents and other employees.
• Demonstrate desire to be a team player.
• Regular attendance is required.

Working Conditions

• May require working with challenging residents.
• Requires interaction with co-workers, residents, families, and vendors.
• Occasional weekend, evening, night and holiday work if needed.
• Possible exposure to communicable diseases and infections.

Physical Requirements

• Walk; sit; stand, sometimes for extended periods of time.
• Reach with hands and arms.
• Stoop, kneel, crouch or crawl.
• Talk and hear.
• Ability to push, pull or lift: Up to 25 pounds.