RECEPTIONIST

• Greet and welcome guests, clients, and visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls and messages.
• Respond to inquiries and provide accurate information about the company’s services, policies, and procedures.
• Manage appointments, reservations, and meeting schedules.
• Maintain an organized and professional reception area.
• Receive, sort, and distribute mail, packages, and documents.
• Maintain visitor records and issue visitor passes when required.
• Coordinate with different departments regarding guest requests and appointments.
• Assist with basic administrative tasks, including filing, data entry, photocopying, and document preparation.
• Monitor office supplies and coordinate replenishment when necessary.
• Handle customer concerns professionally and refer them to the appropriate department when needed.
• Maintain confidentiality of company and customer information.
• Perform other related duties as assigned by management.

Qualifications

• High school diploma, college degree, or equivalent qualification.
• Previous experience as a receptionist, front desk officer, customer service representative, or similar role is an advantage.
• Excellent verbal and written communication skills.
• Professional, courteous, and approachable personality.
• Good organizational and time-management skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills, including Microsoft Office or similar office applications.
• Strong customer service and interpersonal skills.
• Ability to maintain professionalism and confidentiality at all times.

Working Conditions

• Primarily office-based and front-desk work.
• May require extended periods of standing or sitting.
• May be required to work flexible schedules, weekends, or holidays depending on business needs.

Key Competencies

• Customer Service
• Communication Skills
• Professionalism
• Organization and Time Management
• Attention to Detail
• Problem Solving
• Multitasking
• Computer Literacy
• Teamwork
• Reliability and Punctuality