Receptionist

Receptionist

Job Type: Contract
Contract Duration: 1 year
Location: City Hall
Working Hours: Monday - Friday, Office Hours

About the Role

My client is looking for a service-oriented and detail-focused Receptionist to join our team. You will play an important frontline role in assisting members of the public, providing accurate information on processes and procedures, and ensuring a smooth and professional service experience.

This role is ideal for candidates with experience in customer service, hospitality, front-office operations, administration or other people-facing environments who enjoy helping others and are confident handling enquiries in a fast-paced setting.

Key Responsibilities

• Provide frontline counter service and attend to enquiries from members of the public.
• Provide clear and accurate information on relevant processes, procedures and services.
• Receive applications and supporting documents, checking that submissions are complete and properly filed.
• Handle administrative documentation and maintain accurate records.
• Respond to enquiries professionally through appropriate service channels.
• Assist in managing challenging or sensitive situations with tact, patience and professionalism.
• Work closely with internal teams and relevant stakeholders to resolve enquiries and follow up on outstanding matters.
• Participate in service improvement initiatives to enhance the overall customer experience.
• Identify opportunities to improve processes and suggest practical solutions to enhance service quality.
• Perform other administrative and operational duties as required.

Requirements

• Prior experience in customer service, hospitality, front-office, administration or other people-facing roles is preferred.

• Strong verbal and written communication skills.

• Able to communicate confidently with people from diverse backgrounds.

• Good problem-solving skills with the ability to think on your feet and handle difficult situations professionally.

• Strong attention to detail and accuracy when handling documents and information.

• Good time management and ability to multitask in a fast-paced environment.

• A good team player who is also able to work independently.

• Proficient in Microsoft Word, Excel and PowerPoint.

• Experience using CRM systems will be an advantage.

What We Offer

• Opportunity to gain valuable experience in a professional and service-focused environment.
• Exposure to frontline service, administration and process improvement.
• Opportunity to work with multiple stakeholders and support members of the public.
• Structured one-year contract appointment with potential for further opportunities based on organisational requirements and performance.

We regret to inform that only shortlisted candidates are notified.

Justin Lee
Registration No.: R22107715
APBA TG Human Resource Pte Ltd
EA Licence No.: 14C7275