Receptionist

Receptionist Duties and Responsibilities

✓Act as the main point of contact for tenants, visitors, guests, and contractors.

✓Provide information and assistance regarding the building and its facilities.

✓Direct visitors to the appropriate office, department, or person.

✓Maintain a friendly, professional, and helpful reception area.

✓Register and verify visitors in accordance with building security procedures.

✓Contact the relevant tenant or employee to confirm appointments.

✓Maintain accurate visitor logs and records.

✓Answer incoming telephone calls promptly and professionally.

✓Transfer calls to the appropriate person or department.

✓Take and relay messages accurately.

✓Respond to general inquiries from tenants, visitors, guests, and others.

✓Coordinate with security personnel regarding visitor access.

✓Follow emergencies, evacuation, and security procedures.

✓Assist in maintaining a safe and secure reception environment and act as Fire Warden during an actual emergency.

✓Maintain reception records, visitor registers, and daily reports, including updating required Excel files.

✓Receive and distribute mail, courier deliveries, and documents.

✓Schedule and confirm appointments when required.

✓Handle filing, printing, scanning, photocopying, and data-entry tasks.

✓Maintain records of keys, access cards, and other items under reception control.

✓Receive and respond to tenant requests and complaints via telephone, email, WhatsApp, and other approved communication channels.

✓Process payment via POS

✓Coordinate with maintenance, housekeeping, security, and management teams.

✓Report building defects and maintenance issues to the appropriate department.

✓Follow established procedures during fire alarms, medical emergencies, and other incidents.

✓Notify security, management, or emergency services as instructed.

✓Keep the reception desk and surrounding area clean, organized, and presentable.

✓Maintain confidentiality of tenants, visitors, guests, and company information.

✓Follow company policies, building regulations, and health and safety procedures.

✓Maintain a professional appearance and courteous attitude at all times.

✓Receive and process leasing documents, including writing cheques, in accordance with established procedures. Including the issuance of receipt.

✓Follow up on open issues with the respective team until appropriate action is taken or the matter is resolved.

✓Handle check-in and check-out procedures for short-term and Airbnb guests.

✓Assist tenants with unloading their belongings until the housekeeping team is available to provide assistance.

Pay: From QAR2,300.00 per month

Work Location: In person