Receptionist

Key Responsibilities:

1. Conduct Service Reminder to customers through SMS and phone calls to ensure consistent service intakes of dealership.
2. Coordinate and record customer’s appointment booking and plot the capacity planning to ensure smooth flow of operations in dealership.
3. Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement.
4. Handle customer’s concern (Voice of Customer), analyse root cause and propose improvement activities.
5. Ensure all customers’ voice is promptly reported to Dealer Management.
6. Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply through Customer Service Level Agreement (DSLA).
7. Ensure customer database is updated in a timely manner and protected at all times through constant monitoring.
8. To ensure compliance to customer data utilization by Dealer Management and Honda Malaysia.
9. Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.
10. Conduct initiation, record customer’s appointment and coordinate parts ordering for Product Update (PUD).
11. Coordinate 1st 1K PMSS activity with Sales.

Qualifications for Receptionist

1. Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (added advantage if working experience is in automotive industry).

2. Excellent Communication and Interpersonal skills.

3. Strong Language Skills:

• Able to communicate effectively in English, Malay and local dialects (written and spoken).
• Prepare simple report (if required).

1. Customer Satisfaction and embrace that “Customers Come First” mindset.
2. Competent in Microsoft Office (Word, Excel, PowerPoint).
3. IT literate.
4. Independent, high commitment, self-motivated and able to promote good problem solving.