Receptionist

About the role

To provide administrative and office support services when and where appropriate and within agreed guidelines. The Receptionist reports to the Manager and works with Administrators, Registered Nurses, Village Manager, Staff and Residents and their Families.

Key responsibilities

• Assists with general office support duties (photocopying, filing, diary management, preparing business correspondence, meeting minutes, prepares data for monthly reporting) and other tasks as required, accurately and efficiently within agreed timeframes
• Prioritises work to meet agreed deadlines
• Ensures confidentiality when working with sensitive data
• Uses initiative and maintains a high standard of accuracy and presentation
• Demonstrates competency with relevant technology, including Microsoft suite
• Organises electronic data and files methodically to ensure records and information is accurate and current
• Greets any visitors, contractors and staff in a warm, friendly, professional manner
• Professionally responds to incoming calls timely (within 5 rings) and transfers to the appropriate person
• Takes messages professionally and ensures they are followed up with the appropriate people in a timely manner
• Maintains secure Company, staff and resident records in line with the Privacy Policy

About you

• Demonstrates flexibility to meet changing needs
• Demonstrates competency with relevant technology, including Microsoft suite
• Proactive in learning new skills and technology appropriate for the position
• Maintains professional dialogue and does not discuss personal information with colleagues, residents or others within the Reception area
• Takes responsibility for a high standard of personal presentation in accordance with Company policy
• Understands current Policy and Procedure manuals as pertaining to the role
• Actively participates as a member of the team and promotes a positive team spirit and work environment
• Maintains positive and productive working relationships
• Understands company emergency procedure for fire and other emergencies
• Responsible for wearing and maintaining all protective clothing and apparatus when appropriate