Receptionist

SUMMARY: The Receptionist serves as the first point of contact for all visitors, participants, vendors, employees, and partners. This role ensures a welcoming, professional experience while managing the flow of information and routing inquiries appropriately. The Receptionist supports office operations, maintains confidentiality, and contributes to a safe and organized environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greet visitors, participants, vendors, and employees in a warm, professional manner in person and by phone. Provide general information and assistance to guests and internal staff.
• Answer incoming calls, ask clarifying questions, and direct calls to the appropriate department or staff member. Accurately record and promptly relay messages.
• Maintain the daily visitor log. Issue visitor badges and ensure proper sign-in procedures.
• Monitor and manage access to secured areas.
• Keep the reception area clean, welcoming, and free of hazards.
• Identify and recommend process improvements for internal workflow, system processes and updates to pension benefits.
• Perform other job duties and special projects as assigned.
• Comply with the policies of the Trust Fund, as set forth in the Employee Handbook.
• Abides by organizational and HIPAA guidelines, privacy practices, and confidentiality.
• Adhere to the company's attendance policy.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including regular and consistent attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School diploma or GED required.
• Experience in a front-desk, receptionist, customer service, or administrative support role preferred
• Exhibit professionalism and strong interpersonal skills while effectively managing multiple priorities in a fast-paced environment. Skilled in clear communication and active listening to foster collaboration and achieve results.
• Ability to handle high call volumes and multitask effectively.
• Problem-solving and conflict-resolution skills with a customer-focused approach.
• Able to utilize MS Office (Excel, Word, Outlook). Basic proficiency required.

OTHER SKILLS and ABILITIES:

• Able to live our mission, vision and values.
• Cultivate a productive work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is frequently required to sit and complete work while on a computer.
• The employee occasionally is required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb or balance, talk and hear.
• While performing the duties of this job, the employee is occasionally required to lift or exert force up to 10 pounds.
• The noise level in the work environment is usually moderate.