Receptionist

Receptionist

Key Responsibilities and Tasks:

• Welcome and greet guests providing a friendly, efficient and courteous service
• Undertake check-in, check-out & payment transactions
• Answer telephone calls, handle complaints, arrivals, departures and rest functions
• Provide information to guests in regards the facilities, events and services
• Keep a high standard of personal hygiene and appearance (grooming standards, clean uniform, body odors)
• Deliver an efficient service to all guests in a friendly/professional manner, at all times
• To be responsible for taking activity, excursion and restaurant bookings
• Display excellent customer service and awareness
• Ensure the reception remains professional and appealing to the eye
• Liaise with all departments to relay any information as required
• To be self-motivated and able to learn and develop your personal resort/area knowledge actively
• Assigning routine duties / changed duties to the housekeeping staff. Collecting work reports from staff.
• Develop positive working relationships within the teams
• To provide local information on restaurants and recommend several alternatives

Your main qualifications/skills:

• Enthusiastic with friendly personality
• Proven experience as a Front Office Receptionist, ideally in a Luxury Boutique hotel environment
• Fluency in English
• Degree/Diploma in Hospitality/Tourism would be a plus
• Comfortable with all reception duties such as taking bookings, guest contact, cash handling, telephone use and accounting
• Computer literate and capable of learning new programmes/procedures quickly and accurately
• Experience of working with electronic equipment such as credit card machines
• A formal hospitality qualification and/ or dedicated administration course (Desirable)

Knowledge, skills and abilities required:

• Good knowledge of customer service, dealing with complaints and problem solving
• Excellent communication skills at all levels within the team and with guests
• The ability to be an outstanding team player with the drive and motivation to work independently to achieve all set targets
• Comfortable dealing with money and daily accounting
• Able to deliver a consistently high level of service & standards that meets the guest expectations

What we offer

• Friendly and professional working environment
• Accommodation – Meal on duty
• Financial earnings depending on qualifications and previous service

Αμοιβή: Από 1.000,00€ ανά μήνα