Receptionist

Job Title: Receptionist

Job Level: Entry-level

Department: Operations Department - Salon

Rate: RM 2800-3500/month and RM 10-15/hour

Location: Mont Kiara, Kuala Lumpur, Malaysia

Overall Job Objectives:

The Receptionist serves as the first point of contact for visitors and clients, providing a professional and welcoming environment. This role involves handling front-desk duties, managing phone calls, scheduling appointments, and performing administrative tasks to ensure the smooth operation of the office or facility.

CORE RESPONSIBILITIES:

• Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Booking and confirming appointments via phone and email and informing clients about new services and discounts
• Update client records with contact and billing details, appointments and services offered
• Maintain a tidy reception area
• Performing ad-hoc duties as assigned
• Provide good customer service

JOB SPECIFICATIONS:

• At least 1-year related experience
• Customer Service Oriented
• Ability to communicate with customers and understand their needs
• Experience in retail or telemarketing is a plus
• Flexible and willing to work on certain weekends and public holidays
• Active and cheerful characteristics

KEY DELIVERABLES:

• Ensure all visitors are greeted promptly and professionally, ensuring a welcoming and positive first impression.
• Ensure clear, professional, and efficient communication with callers, visitors, and internal teams, maintaining high levels of service.
• Maintain up-to-date visitor logs, appointment schedules, and communication records.

BENEFITS OF THE ROLE:

• Career progression at one of the best salons in Singapore and Malaysia
• Employee Service Benefits
• Birthday Gifts (Vouchers)
• Leave Entitlement
• Employee Referral Incentive
• Flexible Working Hours
• Cozy working environment

If you’re excited about our company’s vision for this position, we’d like to hear from you.

APPLY NOW!