Receptionist

DESCRIPTION: Prepares, maintains, and distributes various reports, records, requisitions, and other documents pertinent to the department’s daily operations, schedule appointments, conduct reminder phone calls.

SUPERVISION: Directly supervised by the Director of Health Education and Training.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, standing, stooping, bending, reaching, kneeling and ability to move 25 pounds. Requires the use of office equipment including the printer, copier, fax, computer and telephone.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Schedule appointments.
• Conduct appointment reminder calls.
• Provides secretarial/clerical assistance for work meetings and program projects.
• Receives, reviews, prioritizes, and distributes correspondence.
• Interviews, screens, and refers callers; answers various inquiries personally; provides information on Center’s services and functions; determines the nature of problems/complaints and refers to appropriate department.
• Orders, verifies receipt of, and maintains department’s office equipment and supplies; places supply orders and initiates service call on copiers, personal computers, printers, telephones, etc.
• Composes and types letters, memos, notices, lists, and other materials; enter information on personal computer, composes and edits on screen, and prepares final copy of reports and correspondences.
• Compiles, copies, and completes data for administrative reports, and other documents.
• Develops, maintains, and updates the department’s filing system.
• Keeps moderately complex records, to assemble and organize data, and to prepare reports from such records.
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• Must be a graduate of an accredited high school or GED program.
• Knowledge of modern office practices, procedures, methods and equipment.
• Computer knowledge in Microsoft Office (Access, Word, Outlook, Power point, Excel, Publisher etc.)
• Computer knowledge in (graphs, charts, spreadsheets, etc.).
• Two years’ experience in an administrative/secretarial/clinical position preferred.
• Bilingual in English and Spanish preferred

KNOWLEDGE, SKILLS AND ABILITIES:

• Business English, spelling, and arithmetic.
• Must have excellent organizational and grammatical skills.
• Modern office practices, procedures, methods, and equipment.
• Carry out verbal and written instructions.
• Maintain confidentiality of information.
• Ability to manage time effectively and efficiently.
• Ability to work effectively and to deal tactfully with professional personnel as well as with the public.
• Project a positive and professional image of Gateway Community Health Center, Inc.
• Work flexible hours.