Receptionist

About the role

An exciting opportunity exists for a friendly, professional and highly organised Receptionist to join the team at Sandhurst Club working Tuesday to Saturday, 9:00am - 5:00pm, Australia's premier residential and golfing community. As the first point of contact for members, residents, guests and visitors, you'll play a key role in creating exceptional experiences while supporting the day-to-day operations of the Club. In addition to reception and administration duties, you'll have the opportunity to assist prospective clients with functions, events and wedding enquiries, helping showcase our exceptional venue and facilities. This is a diverse and rewarding role suited to someone who enjoys customer service, administration and building relationships with people.

Key responsibilities

• Provide a warm, welcoming and professional experience for members, guests and visitors
• Manage incoming phone calls, emails and enquiries
• Process bookings, reservations and payments
• Support administrative tasks across the Club
• Assist with event enquiries
• Conduct venue tours for prospective clients
• Maintain accurate records within Club systems and CRM platforms
• Monitor and triage customer service enquiries through Freshdesk and other communication channels
• Work closely with the Administration, Marketing and Events teams

About you

• Passionate about delivering exceptional customer service
• Professional, confident and approachable
• Organised with strong attention to detail
• Comfortable managing multiple priorities in a busy environment
• An excellent communicator both verbally and in writing
• Proficient in Microsoft Office and general business systems
• Able to work collaboratively across a range of departments
• Reception, administration, hospitality or customer service experience (desirable)
• Experience within events, functions, weddings or premium hospitality environments (desirable)
• Familiarity with CRM systems such as HubSpot, Freshdesk or similar platforms (desirable)

About us

At Sandhurst Club, our people are at the heart of everything we do. Guided by our values of Own It, Passion, Team Focus, and Friendly & Approachable, we are committed to creating a positive workplace culture where our team can grow, contribute and thrive. You'll enjoy working in a unique environment that combines hospitality, community and lifestyle, while being part of a supportive and collaborative team.