Receptionist

• Reception: Welcome clients, visitors, and staff upon arrival at the bank, creating a warm and professional atmosphere. Ensure that client and visitor requests and concerns are addressed and resolved during their visit.
• Administrative Support: Handling reception's email, maintain visitors' log, courier / mail management, and invoice management.
• Appointment Management: Answer phone calls and manage meeting room bookings for VIP visitors. Direct clients and visitors to the appropriate department or person according to their needs.
• Facilities and Office Management: Coordinate the maintenance, servicing, and repair of office equipment and oversee the procurement, inventory control, and distribution of office supplies. Maintain relationships with external suppliers (vendors).
• Business Travel Support: Answer employees' enquiries related to business travel. Liaise with corporate travel agent to support travellers with flight bookings and assist with travellers' hotel reservations.
• Operational Support: Provide operational support to the Office Manager and ad hoc support to other departments.
• Reporting: Produce reception-related reports, such as visitor tracking, call volume analysis, daily incident management, and summaries of specific staff requests.
• Business Continuity: Ensure that a trained and competent backup is available to cover all reception and office management responsibilities during the incumbent's absence, guaranteeing uninterrupted operations and service quality.

Job Requirements

• Degree in hospitality, catering, or hotel management (specialized school or equivalent qualification).

• 3–5 years of experience in reception, front office, customer service or office management.

• Experience in luxury hospitality, banking or a corporate environment is an advantage.

• Strong customer service, communication and interpersonal skills.

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

• Professional, discreet and service-oriented.

• Strong organisational, prioritisation and problem-solving skills.

• Able to work independently, handle multiple tasks and remain composed under pressure.