Receptionist

Role Customer Relationship Executive cum Receptionist

Job Summary:

We are seeking a dynamic and versatile individual to join our team as a Receptionist cum Customer Support and Collections Executive. In this role, you will be the first point of contact for our clients, providing excellent customer service and managing front desk operations. Additionally, you will be responsible for assisting with customer support queries and managing collections.

Key Responsibilities:

• Greet parents and kids warmly, creating a friendly and welcoming atmosphere at respective centers.
• Maintain a tidy and comfortable reception area.
• Efficiently manage therapy session schedules, ensuring accurate appointments and timely reminders between parents and therapists.
• Coordinate with senior supervisor for slot availability for new customers.
• Respond to inquiries, emails, and phone calls from parents in a timely and helpful manner.
• Assist parents in billing-related inquiries, providing accurate information about session fees and payment methods.
• Kids assessment with doctors and onboarding new kids.
• Responsible for renewal of subscription as per packages provided.
• Work closely with the billing department to resolve any discrepancies.
• Resolve issues and complaints raised by parents and therapist promptly and professionally, aiming for a high rate of issue resolution on the first contact.
• Communicate parent-related information to the clinical team to enhance the quality of sessions.
• Regularly collect and analyze feedback from parents and kids to assess the quality of services.
• Fresher or minimum 6 months of experience in customer support or receptionist role.
• Work closely with the billing department to resolve any discrepancies.
• Excellent communication and active listening skills.
• Qualification – Graduation

Language

• English
• Arabic

Location Dubai