Receptionist

Responsibilities:

• Provide exceptional customer service experience to all members, non-members, and users of the facility.
• Enrolling new members and assisting current members with their queries.
• Greeting members and users of the gym as they come through reception.
• Checking in members and verifying memberships.
• Registering prospective members and guiding them to the correct person.
• Providing information on classes and availability.
• Ensuring the safety and security of visitors, members, and staff at all times and taking a responsible attitude towards maintaining the premises and facilities.
• Serving customers, taking money for activities, and accurately accounting for transactions at the end of each shift.
• Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities.
• Handling telephone enquiries, recording messages from incoming calls, and transferring calls.
• Maintaining a clean and tidy environment, both behind and in front of the counter.
• Recording and keeping clear and accurate records of all queries, complaints, lost property, and repairs and ensuring the information is delegated to and resolved by, the relevant department.
• Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation.
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the studio manager.

Additional Duties:

• Supportive of the aims and purposes of the studio manager/owner.
• Ability to attend work during mornings, evenings, and weekends.
• Committed to ensuring the safety of members and guests at all times.
• Uphold safe and efficient workplace policies and practices.
• Undertake supervision and training.
• Maintain records, and compile monitoring data as requested.

Qualifications:

• Friendly and approachable with an outgoing personality.
• Cooperative, optimistic.
• Excellent customer service skills.
• Basic numeracy skills.
• Ability to enjoy working with a diverse range of people.
• Able to project self-confidence in own abilities.
• Able to prioritise work, handle pressure and make confident day-to-day decisions.
• Ability to maintain a professional appearance and behaviour.
• Ability to communicate effectively in person, in writing, and over the telephone.
• Willingness and ability to occasionally work outside regular office hours.
• Willingness to work flexibly in response to changing organisational requirements.