Receptionist

Job Ref: THW10210

Branch: Middletons Hotel

Location: Middletons, York, York

Salary/Benefits: Competitive salary with great benefits + monthly Gratuities

Contract type: Permanent

Hours: Full Time

Hours per week: 32

Posted date: 18/09/2026

Closing date: 30/10/2026

We're looking for a Receptionist to be the public face of our hotel

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the hotel’s facilities, offering advice and assistance when necessary

Who are we looking for?

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging supportive work environment

A fantastic collection of Grade I and Grade II listed buildings, Middletons Hotel is an architectural gem that houses tales of York’s history within its walls. Centred around a gorgeous courtyard garden, the hotel comprises lovingly restored buildings that once functioned as a hospital, Joseph Terry Almshouses, an organ factory, a sawmill, and a row of Georgian Townhouses. A dedicated team provide an excellent service to guests whether that be hosting celebrations, creating memorable cocktails or enjoying a weekend enjoying the city. Owned by Daniel Thwaites, Middletons is perfect for someone looking for a supportive work environment, amongst the busy bustle of a charming cultural city.