Receptionist

HERMOSO SALONJob Description – Receptionist & Floor AdministratorPosition

Receptionist & Floor Administrator

Department

Front Desk

Reporting To

Salon Manager / Management

Job Purpose

The Receptionist & Floor Administrator is responsible for managing the salon reception, client coordination, employee administrative records, and overall floor operations. The role requires maintaining a professional and welcoming environment while ensuring smooth coordination between clients, stylists, therapists, and management.

Key Responsibilities1. Reception & Front Desk Management

• Welcome and greet all clients professionally.
• Manage client appointments, bookings, cancellations, and rescheduling.
• Handle incoming calls, WhatsApp messages, and client enquiries.
• Maintain the appointment diary/system and ensure bookings are updated correctly.
• Inform clients about waiting time, services, offers, and salon procedures.
• Coordinate with stylists and therapists regarding client appointments.
• Ensure the reception area is clean, organized, and presentable at all times.
• Manage client feedback, complaints, and requests professionally.
• Maintain proper communication with clients before and after their appointments.

2. Employee Administration & Documentation

• Maintain employee attendance and daily staff records.
• Maintain employee files and required administrative documents.
• Keep records of staff joining documents, leave, attendance, and other relevant information.
• Maintain staff duty rosters and shift schedules.
• Track late coming, early leaving, and staff absenteeism.
• Coordinate with management regarding employee-related administrative requirements.
• Maintain records of employee targets, incentives, commissions, and other relevant details as instructed by management.
• Ensure all employee documents and records are properly filed and updated.

3. Floor Management

• Monitor the overall salon floor and ensure smooth daily operations.
• Coordinate with stylists, therapists, assistants, and other staff to maintain workflow.
• Ensure clients are attended to on time and properly guided to their respective service areas.
• Monitor staff availability and allocate clients/services as instructed.
• Keep track of service progress and communicate delays to clients when required.
• Ensure the salon floor maintains proper discipline, cleanliness, and professional standards.
• Coordinate with housekeeping/helpers to ensure workstations and common areas remain clean and organized.
• Monitor availability of towels, tissues, refreshments, stationery, and other daily-use items and inform management when stock is required.
• Immediately report operational issues, equipment problems, or client concerns to management.

4. Daily Operations & Coordination

• Prepare and maintain daily opening and closing checklists.
• Coordinate with the team regarding the day's appointments and workload.
• Ensure staff follow their assigned shifts and responsibilities.
• Maintain proper communication between reception, floor staff, and management.
• Assist management with daily operational reports when required.
• Follow up on pending tasks and ensure they are completed within the required timeline.
• Support management in maintaining salon policies, procedures, and service standards.

5. Client Experience

• Ensure every client receives a professional and welcoming experience.
• Handle client concerns politely and escalate serious complaints to management.
• Maintain confidentiality of client and employee information.
• Encourage clients to provide feedback regarding their salon experience.
• Follow up on important client requests or service-related concerns.

6. Cash & Basic Administrative Support

• Maintain accurate records of daily bookings and transactions as assigned.
• Coordinate with the accounts/cashier team regarding billing-related information.
• Maintain records of discounts, complimentary services, packages, or adjustments as authorized by management.
• Ensure no unauthorized discounts or changes are provided.

Daily Checklist

The Receptionist & Floor Administrator should ensure:

• Reception area is clean and organized.
• Appointment schedule is updated.
• Staff attendance is recorded.
• Staff shifts and availability are checked.
• Today's bookings are communicated to the team.
• Client waiting time is monitored.
• Salon floor is properly coordinated.
• Employee documents and records are updated when required.
• Client feedback/complaints are recorded and communicated.
• Pending operational tasks are followed up.
• End-of-day records and reports are completed.

Skills & Requirements

• Good communication and interpersonal skills.
• Professional and presentable personality.
• Basic computer knowledge.
• Ability to maintain records and documentation.
• Good organizational and time-management skills.
• Ability to handle multiple tasks simultaneously.
• Ability to coordinate with different team members.
• Customer-service oriented.
• Ability to handle difficult situations calmly and professionally.
• Previous experience in a salon, spa, hospitality, or front-desk environment will be an advantage.

Key Qualities Expected

• Professionalism
• Responsibility
• Punctuality
• Good Communication
• Attention to Detail
• Team Coordination
• Problem Solving
• Customer Service
• Confidentiality
• Leadership & Floor Coordination

Important

The Receptionist & Floor Administrator is expected to act as a key coordination point between clients, employees, and management and ensure that the salon's reception and daily floor operations run smoothly and professionally.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person