Receptionist

About the role

Forsyth Medical is looking for a friendly, professional and caring Receptionist to join our welcoming team in Burnside, Christchurch.

This is a part-time position of 16 hours per week, with some flexibility to provide additional cover when needed. We are looking for someone who enjoys working with people, takes pride in providing great patient service, and would like to be part of a supportive, patient-focused medical practice.

As one of the first people our patients see when they arrive, you will play an important role in creating a warm and positive experience. You will be responsible for welcoming patients, managing the reception area, answering phones and enquiries, making appointments, and supporting the wider practice team with the smooth running of our day-to-day operations.

We value a friendly, professional approach and someone who is reliable, organised and able to work well as part of a team. Experience in a medical reception role would be an advantage, but we are also interested in hearing from someone with the right attitude and a genuine interest in working in a healthcare environment.

Key responsibilities

• Greeting patients and visitors in a warm, professional and courteous manner upon arrival at the practice

• Managing the reception desk and answering incoming telephone enquiries, directing calls to appropriate staff members

• Scheduling and confirming patient appointments, ensuring accurate record-keeping and efficient diary management

• Processing patient registrations and updating patient records with relevant information

• Handling patient payments and processing administrative paperwork accurately

• Maintaining confidentiality and adhering to data protection protocols when handling sensitive patient information

• Managing waiting areas to ensure they remain clean and welcoming.

• Providing basic information to patients regarding practice procedures, services and facilities

• Supporting the wider team by responding to reasonable requests to assist with practice operations

What we're looking for

• Proven experience working as a receptionist, preferably within a medical or healthcare environment
• Excellent communication skills, both verbal and written, with the ability to interact professionally with patients and colleagues
• Strong organisational and time management abilities, capable of managing multiple tasks simultaneously
• Proficiency in using computer systems and medical software (training will be provided if necessary)
• A calm and patient demeanour, especially when dealing with potentially distressed or difficult patients
• Attention to detail and accuracy in record-keeping and administrative work
• Ability to maintain confidentiality and understand the importance of patient privacy
• Flexibility and willingness to support the team in a fast-paced medical environment
• A friendly, approachable personality and genuine interest in providing excellent customer service

What we offer

At Forsyth Medical, we value our team members and are committed to creating a supportive and inclusive workplace. We offer competitive hourly rates. Our practice is dedicated to ongoing staff development, and we provide training and support to help you succeed in your role. We maintain a positive team culture where your contributions are recognised and appreciated.

About us

Forsyth Medical is a respected medical practice committed to providing high-quality healthcare and compassionate patient care. Our team works collaboratively to deliver excellent medical services to our local community in Burnside, Canterbury. We pride ourselves on creating a welcoming environment where patients feel valued and supported. Our practice is built on principles of professionalism, integrity and a genuine commitment to improving patient health and wellbeing.

Apply now

If you are an enthusiastic and professional receptionist looking to join a valued medical practice, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role at Forsyth Medical.