Receptionist

Full Time Business Support Role – 38 hours per week

Care Forward is one of Tasmania’s largest and most respected Home Care providers. We are an innovative, values driven organisation delivering high quality home care services across the state. Our interdisciplinary team specialises in wellness, reablement, and restorative care, with over 20 years’ experience supporting positive health and wellbeing outcomes for our consumers.

The Role

As the Receptionist, you will be the first point of contact for consumers, visitors, and stakeholders. This role is essential to the smooth day to day operation of the business, providing high quality front of house reception and administrative support.

You will manage incoming enquiries, phone calls, and correspondence while supporting internal teams with a range of administrative and operational tasks in a busy and dynamic environment.

About You

You are a friendly, professional, and organised individual who enjoys supporting others and contributing to a positive workplace culture. You take pride in delivering excellent customer service and thrive in a team focused environment.

You are:

• Self motivated, reliable, and professional

• Committed to a positive and inclusive workplace culture

• Flexible and resourceful with strong problem solving skills

• Calm and composed in busy or challenging situations

• Honest and respectful in all professional interactions

• Open to continuous learning and improvement

Highly Desirable

• Demonstrated experience in a similar receptionist or administrative role

• Excellent time management and organisational skills

• Strong customer service skills with the ability to engage confidently with a diverse range of people (face to face and over the phone)

• High level of computer literacy, including word processing, Outlook calendar management, and database systems

• Willingness to contribute positively to a busy team environment

• Commitment to continuous learning and development

• A relevant qualification in Business/Clerical Studies or Certificate III in Aged, Community or Disability Care (or equivalent) is desirable

Accountabilities and Responsibilities – Core Functions

• Provide professional, welcoming front of house reception services

• Deliver a consumer focused telephone service, including answering, directing, and making calls

• Receive, record, and distribute messages, enquiries, and work requests

• Review files and records to support enquiries

• Receive, sort, and distribute incoming mail and manage the administration email inbox

• Prepare and send outgoing mail and packages, maintaining mail registers

• Perform filing, scanning, photocopying, emailing, and document management tasks

• Maintain office supplies and order inventory as required

• Complete daily banking tasks

• Update and maintain databases and records

• Print support and promotional materials as required

• Purchase and maintain staff amenities

• Ensure reception and office areas are kept neat, tidy, and professional

What We Offer

In return for your contribution, we offer a supportive and rewarding work environment that values employee wellbeing, development, and work–life balance.

• A fun, friendly, and energetic workplace with a strong and supportive team culture

• Comprehensive induction and ongoing support to help you succeed in the role

• Access to well supported professional development opportunities

• Flexible work arrangements to support work–life balance

• A role underpinned by evidence based practice

• Salary commensurate with qualifications and experience

• Access to salary sacrifice benefits as a not for profit organisation

• A dynamic and collaborative team environment

• Proud recipients of the 2018 Tasmanian Community Achievement Awards – Employer of Excellence in Aged Care

• Finalist, 2019 Employer of Choice Awards (Highly Commended)

How You Apply:

Please provide a cover letter (2 page maximum) outlining your suitability for the position and why you are interested in applying for this opportunity. This should include what you would bring to the role. Please also provide your current Resume.

Any Questions on this Vacancy

Please contact our Human Resource team on [1300 364 876](tel:1300 364 876) or Email hr@careconsultancy.com.au